Subject: RE: On validation cancelled deduction 7469315019
From: Megh singh <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ahmad Alsharif <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Date: Mon, 28 Jun 2021 06:37:32 +0000

Dear Team,

Please process a refund for the below order.

The amount is BD 59.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
UDF2
5205
6/12/2021 14:16
'677950
'BENEFIT
'601165
1 - Purchase
'048
59
'CAPTURED
'00
'7469315019
'202116348311198
'116314749753
'7
'BENEFIT

Kind regards
Megh

From: Jessie Caparas <[email-masked]>
Sent: Sunday, June 27, 2021 3:38 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Megh singh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Ahmad Alsharif <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: On validation cancelled deduction 7469315019

@Megh singh<mailto:[email-masked]>

Can you please help us check on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 25, 2021 10:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ahmad Alsharif <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: On validation cancelled deduction 7469315019

External email sender, please take precaution.
Hi Team,

Can we check if the amount has been deducted throygh any of the details below provided by the customer.

Regards
Shakeeb

________________________________
From: "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 10:43:09 PM
Subject: refund

Hi Team,

Problem Statement: Refund Not Processed
Order Date :Jun 12, 2021
Order ID: 7469315019
Tracking ID: NA:
Assistance Required: Need refund for customer.
Issue Description: customer placed order on 6/12/21 and order cancelled on validation and the amount has deducted and customer sent us with bank statement kindly see the attachment photos

Fatima Abdelhassan Al-Hayiki
Email Address: [email-masked]<mailto:[email-masked]>
Discount amount: 59 BD
Discount date: 6/12/2021
operation number:
Power of attorney:
Payment method: Via maternity care application (Benefit Bank Card)
authorization code:601165

Regards,
ahmed

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