Subject: RE: New comment - [#2729669] UAE Customer E-Com Complaint Form : 9667111796
From: Faraz Lohani <[email-masked]>
To: Chiranjeev Malhotra <[email-masked]>, Splash <[email-masked]>, Centrepoint Ajman Corniche <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rashmita Sharma <[email-masked]>, Subas Gurung <[email-masked]>, Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>, Ron Thomas <[email-masked]>, Namrita Kanjani <[email-masked]>
Date: Sun, 27 Jun 2021 10:32:11 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Has this been forwarded to the customer? Please acknowledge.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]>
Sent: Thursday, June 24, 2021 12:36 PM
To: Chiranjeev Malhotra <[email-masked]>; Splash <[email-masked]>; Centrepoint Ajman Corniche <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rashmita Sharma <[email-masked]>; Subas Gurung <[email-masked]>; Varun Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]>
Subject: RE: New comment - [#2729669] UAE Customer E-Com Complaint Form : 9667111796

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>@Manish Kumar<mailto:[email-masked]>,

Can we please forward the below mentioned voucher details to the customer as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 9:15 AM
To: Splash <[email-masked]<mailto:[email-masked]>>; Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rashmita Sharma <[email-masked]<mailto:[email-masked]>>; Subas Gurung <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: Re: New comment - [#2729669] UAE Customer E-Com Complaint Form

Dear Splash Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 594-YYPM-WAFB-AW2H-B|Start Date: 24.06.2021 00:00:00|End Date: 24.07.2021 23:59:00
Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A
Value: 69 AED|Minimum Threshold Value: 70 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Chiranjeev Malhotra
Digital Marketing Coordinator
Web Team | Landmark Group
W: webteam.com
M:+971545688773
T: +9714 517 2108

From: Splash <[email-masked]<mailto:[email-masked]>>
Reply-To: Splash <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 June 2021 at 3:54 PM
To: Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>, Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>, Subas Gurung <[email-masked]<mailto:[email-masked]>>, Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#2729669] UAE Customer E-Com Complaint Form

External email sender, please take precaution.

There is a new comment in the ticket submitted by store team to HelpSPAE

Comment added by : Faraz Lohani

Comment Content:
Hi @Varun Sharma<mailto:[email-masked]>,

As per tech the voucher can only be used once.

Hi @Chiranjeev Malhotra<mailto:[email-masked]> @Rashmita Sharma<mailto:[email-masked]>,

Please issue a voucher as per the details below:

Amount : 69 AED
TH : 70 AED
Concept : Splash
Validity : 1 month

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 3:39 PM
To: Splash <[email-masked]<mailto:[email-masked]>>; Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Subas Gurung <[email-masked]<mailto:[email-masked]>>
Subject: RE: New comment - [#2729669] UAE Customer E-Com Complaint Form

Approved. Customer cannot use voucher partially?

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 3:35 PM
To: Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Subas Gurung <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#2729669] UAE Customer E-Com Complaint Form

External email sender, please take precaution.
There is a new comment in the ticket submitted by store team to HelpSPAE

Comment added by : Faraz Lohani

Comment Content:
Hi @Varun Sharma<mailto:[email-masked]>,

This is in regards of a customer who had an online credit voucher 96671117969224984049 amounted to 98 AED which expires on 07/12/2021. She shopped online for 29./- aed only and she used the online credit voucher partially.

Need your approval to ask the concerned team to reissue a voucher of the amount unused as the customer wants to use the amount left.

Amount : 98 AED
Amount used : 29 AED.
Amount to be reissued : 69 AED.

Please assist.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 8:25 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: New Reply Received - UAE Customer E-Com Complaint Form

External email sender, please take precaution.
Hi Faraz Lohani,

The customer has responded to the ticket.

UAE Customer E-Com Complaint Form

Ticket comment
Dear Sir,

Any update below issue?

Thanks & Regards,
Donnaly
CP  AJC
CUG NO:  055-5430479
LANDLINE NO: 06-7472687

________________________________
From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 19, 2021 12:56 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2729669] - UAE Customer E-Com Complaint Form

External email sender, please take precaution.
Hi store team,

This has been raised to the tech to cross check for the same. Once done will get in touch with the concerned teamt o  reissue a voucher for the remaining.

Thanks,
Faraz

On Thu, 17 Jun at 10:12 PM , store team <[email-masked]<mailto:[email-masked]>> wrote:
Hi Escalations Dxbteam,

Please find below E-Com Complaint

Store name Ms. Sarah

customer Ms. Sarah

Contact 509038389

Customer order 9667111796

Issue type Other

issue description Dear Team, Customer came to our store with regards to her online credit voucher 96671117969224984049 amounted to 98 AED which expires on 07/12/2021. She shop online for the amount of 29./- aed only and she used the online credit voucher. Now she complained to us that she's not aware that balance will be forfeited. She's requesting to activate and get the balance of the voucher. Kindly help us to resolve this issue and looking for your immediate response. Thank You!
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