Subject: Refund // 6284689022
From: Elharith Elsiddig <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 27 Jun 2021 02:48:10 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Mar 16, 2021 
Order ID: 6284689022 
RMA: 1000693441 
Tracking ID: 46418864903 

Amount : SAR 239 

Assistance Required: Need urgent Refund 

Issue Description:As per the hybris the REFUND_PROCESSED as Manually refunded by payfort on 09/04/2021 . The customer provided the attached bank statement which shows that the amount did not reflect on his bank account 

Kindly check and advise what can we do in this case. 

Thank you for your help! 

Regards, 

Elharith