Subject: RE: Compensation Voucher Request
From: Jessie Caparas <[email-masked]>
To: Gito Varghese <[email-masked]>, Hamza Hafeez <[email-masked]>, Akshay Berry <[email-masked]>, Murtaza Merali <[email-masked]>, Raveen Sethupathy <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ron Thomas <[email-masked]>
Date: Thu, 24 Jun 2021 15:16:17 +0000

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Can we send this to the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Gito Varghese <[email-masked]>
Sent: Thursday, June 24, 2021 5:35 PM
To: Jessie Caparas <[email-masked]>; Hamza Hafeez <[email-masked]>; Akshay Berry <[email-masked]>; Murtaza Merali <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>
Subject: Re: Compensation Voucher Request

Dear Shoemart Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 597-Y9XP-F4WM-49XY-F|Start Date: 24.06.2021 00:00:00|End Date: 24.09.2021 23:59:00

Type: Serial Voucher|Concept: SHOEMART|Territory: UAE|Checkout Site: SHOEMART

Value: 50% |Minimum Threshold Value:  %%%%%%%%%|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Date: Thursday, June 24, 2021 at 5:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Hamza Hafeez <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Murtaza Merali <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Compensation Voucher Request

Dear Shoemart Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 597-Y9XP-F4WM-49XY-F|Start Date: 24.06.2021 00:00:00|End Date: 24.09.2021 23:59:00

Type: Serial Voucher|Concept: SHOEMART|Territory: UAE|Checkout Site: SHOEMART

Value: 50% |Minimum Threshold Value:  %%%%%%%%%|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, June 24, 2021 at 10:39 AM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Murtaza Merali <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Compensation Voucher Request

Hi @Gito Varghese<mailto:[email-masked]>

Can we issue a 50% discount voucher?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 6:32 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; Gito Varghese <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Compensation Voucher Request

Hi all,

Just to clarify here, the voucher is for 50% off on the value of the next purchase, not of the last order.

So we're issuing a % off voucher.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C06dfdc6156b54aee368608d93714d216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601384828652673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=imKixnCAlqvzbJvtGOWVqz4nb6PialFzljW%2FWLZ5E%2Fk%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 6:17 PM
To: Murtaza Merali <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Gito Varghese <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Compensation Voucher Request

Sure Hamza!

Looping @Gito Varghese<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>,

Please issue a voucher for AED 68 threshold AED 70 valid for 3 months for SM items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Murtaza Merali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 6:00 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Compensation Voucher Request

Approved.

Regards

Murtaza Merali

DGM - eCommerce

  +971 4 517 3207
[signature_55581850]   +971 56 680 3930

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

[signature_1132879509]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C06dfdc6156b54aee368608d93714d216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601384828662636%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gr3wtV%2FmR5VXiouJWlWaRGw%2F1auM9kmLD9tLCfqHexo%3D&reserved=0>

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 5:59 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Compensation Voucher Request

Hi @Akshay<mailto:[email-masked]>,

Due to an unexpected order shipment delay for the customer with order 9671231724, please can you have a single use voucher for 50% off created and shared with the customer?

Adding @Murtaza<mailto:[email-masked]> for approval.

Thanks,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C06dfdc6156b54aee368608d93714d216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601384828662636%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gr3wtV%2FmR5VXiouJWlWaRGw%2F1auM9kmLD9tLCfqHexo%3D&reserved=0>

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