Subject: RE: Amount deducted twice
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, AHMED OMER <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 24 Jun 2021 13:22:20 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Share either the auth code and or card number for us to check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, June 24, 2021 5:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Abdulqader Ahmed <[email-masked]>; AHMED OMER <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Amount deducted twice

External email sender, please take precaution.
Hi Team,

As per the customer, there's 48 SAR and 18 SAR deducted from his account twice on 21/05/2021, and by checking his account we found:

6310107273 (ON_VALIDATION_CANCELLED): 48 SAR
6310107314 (COMPLETED): 48 SAR

6310107092 (COMPLETED): 18 SAR

The customer provided us with the transaction ID regarding the deduction of 48 SAR as follows:

0000114115232619
0000114115223514

Transaction ID regarding the deduction of 18 SAR as follows:

0000114115235386
0000114115228430

Kindly check and do the needful,

Regards,
Shakeeb
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