Subject: Re: Amount deducted twice
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, AHMED OMER <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 24 Jun 2021 06:18:26 -0700 (MST)

Hi Team, 

As per the customer, there's 48 SAR and 18 SAR deducted from his account twice on 21/05/2021, and by checking his account we found: 

6310107273 (ON_VALIDATION_CANCELLED): 48 SAR 
6310107314 (COMPLETED): 48 SAR 

6310107092 (COMPLETED): 18 SAR 

The customer provided us with the transaction ID regarding the deduction of 48 SAR as follows: 

0000114115232619 
0000114115223514 

Transaction ID regarding the deduction of 18 SAR as follows: 

0000114115235386 
0000114115228430 

Kindly check and do the needful, 

Regards, 
Shakeeb