Subject: RE: Debited twice // 6318570164
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Thu, 24 Jun 2021 12:18:32 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Only 1 charge found with the below card number.

FORT ID
Merchant Reference
Authorization Code
Customer Name
Customer Email
Payment Method
Payment Option
Acquirer Name
Card Number
Token Name
Channel
Date & Time
Operation
Status
Amount
Currency
Fort Response Message
Fort Response Code
3rd Party Response Message
169999990187741000
6318570164
47215

[email-masked]
Credit Cards
MASTERCARD
Al-Rajhi Bank
532448******8470
1.62361E+12
Merchant page
6/13/2021 20:47
AUTHORIZATION
Accepted
58.4
SAR
Success
2000
Approved

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, June 24, 2021 3:24 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>
Subject: Re: Debited twice // 6318570164

External email sender, please take precaution.
Hi Team,

Any  update ?

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 1:07:50 PM
Subject: Debited twice // 6318570164

Hi Team,

Please assist to check regarding the below case.

Regards,
Apoorv

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 12:41:59 PM
Subject: Debited twice // 6318570164

Hi team

Order ID : 6318570164
Customer ID : [email-masked]<mailto:[email-masked]>
authorization Codes : 047215 - 011042
Card number : 5324489975738470

The customer reported that he has been debited twice while placing the order 6318570164 according to the bank statement he provided and the authorization codes for both operations.

Please check and do the needful.

Regards,
Elharith

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