Subject: Re: Hybris refund ticket update 6282595949
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 24 Jun 2021 03:44:37 -0700 (MST)

Hi Team, 

Hybris ticket: 08075078 

The ticket was created on 8th of June for bank transfer and till now there is no update 
the issue is pending since long time 

Regards 
Shakeeb 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, June 18, 2021 3:14:31 PM 
Subject: Hybris refund ticket update 

Hi Team, 

ticket no: 2499483 
case date: 3 May 2021 
order no: 6282595949 
order date: Mar 11, 2021 

issue description: the customer as for his refund to be changed from my credit to his bank account, the jira team deleted the amount from "my credit" and updated the customer bank account details also a hybris ticket was made to make the refund on the date 6/8/21, But till now no update made on the hybris ticket. 
Kindly check the hybris ticket and update us asap. 

Regards, 
Ahmed omer