Subject: New comment - [#2729669] UAE Customer E-Com Complaint Form
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 08:35:40 +0000

There is a new comment in the ticket submitted by store team to HelpSPAE   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAME082E330ED0F4E7B8E550BFB87C21BD3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMA71EC447833D45C49EA4FE4A233E6B4F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a><a id="OWAAMA85B81573E814EEABB7B21E5F5150445" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish
 Kumar</span></a>,</div>
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<div class="MsoNormal">Can we please forward the below mentioned voucher details to the customer as per the order number mentioned above.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">[email-masked]</div>
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<div>From: Chiranjeev Malhotra &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, June 24, 2021 9:15 AM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Centrepoint Ajman Corniche &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Rashmita Sharma &lt;[email-masked]&gt;; Subas Gurung &lt;[email-masked]&gt;;
 Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Raveen Sethupathy &lt;[email-masked]&gt;; Ron Thomas &lt;[email-masked]&gt;; Namrita Kanjani &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: New comment - [#2729669] UAE Customer E-Com Complaint Form</div>
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<div class="MsoNormal">Dear Splash Team,</div>
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<div class="MsoNormal">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</div>
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<div class="MsoNormal">Code: 594-YYPM-WAFB-AW2H-B|Start Date: 24.06.2021 00:00:00|End Date: 24.07.2021 23:59:00</div>
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<div class="MsoNormal">Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A</div>
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<div class="MsoNormal">Value: 69 AED|Minimum Threshold Value: 70 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE</div>
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<div class="MsoNormal">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</div>
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<div class="MsoNormal">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:#4472C4">Chiranjeev Malhotra</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Digital Marketing Coordinator</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Web Team | Landmark Group</span></div>
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<div class="MsoNormal"><span style="color:black">W: webteam.com</span></div>
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<div class="MsoNormal">M:+971545688773</div>
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<div class="MsoNormal">T:<span style="color:black"> +9714 517 2108</span>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Reply-To: </b>Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 23 June 2021 at 3:54 PM<br>
<b>To: </b>Centrepoint Ajman Corniche &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Chiranjeev Malhotra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Rashmita Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Subas Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>New comment - [#2729669] UAE Customer E-Com Complaint Form</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by store team to HelpSPAE</span></div>
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Comment added by : Faraz Lohani<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM13D8C4B4A4194BAD90A4633A535CD5BE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varun Sharma</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per tech the voucher can only be used once.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM2A25CF6D9AD74244BBDA2B333A0526A6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chiranjeev Malhotra</span></a>
<a id="OWAAMB970144AC13249A7BBBF85425B0B7E55" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rashmita Sharma</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please issue a voucher as per the details below:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amount : 69 AED</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">TH : 70 AED</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Concept : Splash</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Validity : 1 month</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Support Associate</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 23, 2021 3:39 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Ajman Corniche &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Subas Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2729669] UAE Customer E-Com Complaint Form</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Approved. Customer cannot use voucher partially?</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 23, 2021 3:35 PM<br>
<b>To:</b> Centrepoint Ajman Corniche &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subas Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> New comment - [#2729669] UAE Customer E-Com Complaint Form</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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Comment added by : Faraz Lohani<br>
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Comment Content: </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varun Sharma</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is in regards of a customer who had an online credit voucher 96671117969224984049 amounted to 98 AED which expires on 07/12/2021. She shopped online for 29./- aed only
 and she used the online credit voucher partially.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Need your approval to ask the concerned team to reissue a voucher of the amount unused as the customer wants to use the amount left.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Amount : 98 AED</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Amount used : 29 AED.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Amount to be reissued : 69 AED.</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thankyou and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Faraz Lohani</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 22, 2021 8:25 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> New Reply Received - UAE Customer E-Com Complaint Form</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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The customer has responded to the ticket.<br>
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UAE Customer E-Com Complaint Form<br>
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Ticket comment </span></div>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Dear Sir,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Any update below issue?</span><span style="font-size:10.5pt;font-family:-apple-system">
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<i><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Thanks &amp; Regards,</span></i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Donnaly</span><span style="font-size:10.5pt;font-family:-apple-system">
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<i><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>CP  AJC</span></i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<i><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>CUG NO:  055-5430479</span></i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<i><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>LANDLINE NO: 06-7472687</span></i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, June 19, 2021 12:56 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint Ajman Corniche &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2729669] - UAE Customer E-Com Complaint Form </span></div>
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<b><i><span style="font-size:10.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi store team,<br>
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This has been raised to the tech to cross check for the same. Once done will get in touch with the concerned teamt o  reissue a voucher for the remaining.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 17 Jun at 10:12 PM
<span class="xseparator">, store team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Escalations Dxbteam,<br>
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Please find below E-Com Complaint<br>
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Store name Ms. Sarah<br>
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customer Ms. Sarah<br>
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Contact 509038389<br>
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Customer order 9667111796<br>
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Issue type Other<br>
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issue description Dear Team, Customer came to our store with regards to her online credit voucher 96671117969224984049 amounted to 98 AED which expires on 07/12/2021. She shop online for the amount of 29./- aed only and she used the online credit voucher. Now
 she complained to us that she's not aware that balance will be forfeited. She's requesting to activate and get the balance of the voucher. Kindly help us to resolve this issue and looking for your immediate response. Thank You!
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