Subject: Re: Refund issue
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Wed, 23 Jun 2021 01:53:10 -0700 (MST)

Hi Team, 

As per Hybris the amount 77.7 SAR had been refunded 

Can we get the RRN in order to advise the customer to check with the bank. 

Regards 
Shakeeb 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, June 23, 2021 2:27:32 AM 
Subject: Refund issue 

Hi Team, 
Problem Statement: Refund issue 

Order Date : Apr 6, 2021 
Order ID: 6293316787 
Store code : Max60227 

Assistance Required: Refund issue 
Issue Description: The customer is complaining that he did not get the amount till now but according Hybries the amount was processed the customer shared his bank statement . Kindly do the needful . 
Regards, 
CS Team Mayar nasser mahmoud