Subject: Re: Refund approval 6313062617
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 23 Jun 2021 01:48:46 -0700 (MST)

Hi Sachin, 

Can you pls advise on the belwo. 

Regards 
shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, June 23, 2021 1:29:00 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement : MISSING ITEM / Refund approval. 

Order Date :​May 30, 2021 

Order ID: ​6313062617 

Tracking ID: ​Z4329790 

Total value : ​SAR161.00 

Concept: BABYSHOP 

issue Description: Customer placed an order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items have been Delivered from our side we have escalated this issue to conloc and they reply that all items have been shipped. 

162948794 - Juniors - Juniors Cabrio Baby Walker(1Qty) ​SAR161.00 

Case history : The customer reached out to us on 03/05/2021. 

Customer's history : The customer is with us since 4/7/21 and this is her 3 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abduqader