Subject: Debited twice // 6318570164
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 23 Jun 2021 00:37:50 -0700 (MST)

Hi Team, 

Please assist to check regarding the below case. 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, June 18, 2021 12:41:59 PM 
Subject: Debited twice // 6318570164 

Hi team 

Order ID : 6318570164 
Customer ID : [email-masked] 
authorization Codes : 047215 - 011042 
Card number : 5324489975738470 

The customer reported that he has been debited twice while placing the order 6318570164 according to the bank statement he provided and the authorization codes for both operations. 

Please check and do the needful. 

Regards, 
Elharith