Subject: RE: Refund approval / lost shipment 6295530094
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Prakash Iyangar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Jun 2021 07:36:37 +0000

@Prakash Iyangar<mailto:[email-masked]>

Will go ahead with the refund.

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Please debit the courier.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 23, 2021 11:23 AM
To: Prakash Iyangar <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval / lost shipment 6295530094

External email sender, please take precaution.
Hi Team,

Reminder

Regards
shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 2:18:08 PM
Subject: Re: Refund approval / lost shipment  6295530094

Reminder,

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 7:08:54 PM
Subject: Re: Refund approval / lost shipment  6295530094

Hi

Any update

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 6:25:53 PM
Subject: Re: Refund approval / lost shipment  6295530094

Hi Prakash,

Any update?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 2:49:07 PM
Subject: Re: Refund approval / lost shipment  6295530094

Hi Prakash,

Please check on the issue below and advise if we can refund the customer.

Regards
shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 8:33:07 PM
Subject: Refund approval.

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date : Apr 12, 2021
Order ID: 6295530094
Tracking ID: Z3930594
Total Price : SAR268.90
Concept : MAX

Issue Description : The Customer placed the order on  Apr 12, 2021, we had asked for the POD from the Zajal team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image of the building is different from the one mentioned in the address. Also please note that the customer provided wrong contact NO but on 14th he provided the correct one and the same was shared with Zajil on 14th by the call centre team

Case history : The customer reached out to us on 22/04/2021 and claimed that the order was not delivered, We contacted Zajil and the provided the POD.

Customer's history : The customer is with us since  11/6/19  and this is her 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

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