Subject: Re: refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 23 Jun 2021 00:20:48 -0700 (MST)

Hi Jessie 

Any update on this 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, June 13, 2021 11:57:48 AM 
Subject: RE: refund approval 

[ mailto:[email-masked] | @Manish Kumar ] 

Following up with this team to check if they have delivered the 2 nd container. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Friday, June 11, 2021 1:42 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: refund approval 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below refund approval. 

Thank you for your help. 

Regards, 

Manish 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 5:53:12 PM 
Subject: refund approval 

Hi Team, 

Problem Statement : Refund approval. 

Order Date :May 6, 2021 

Order ID: ​6304856132 

Tracking ID: ​SD001987208 

Total value: SAR424 

Concept: BABYSHOP 

Item cost: SAR 149.00 + SAR 275 

issue Description: customer is complaining for a missing item which he has not received. and customer placed the order for 5 items and the missing item is : 

162948758 - Juniors - Juniors Fossil Baby Rocker with Toys + 162393801 - - Mimi Lu Billie Baby Buggy 

Case history : The customer reached out to us on 10/05/2021. 

Customer's history : The customer is with us since 5/4/21 and this is her 2 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Abduqader 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Re: Missing item -6303433796-
From: AbdulKareem Hassan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>, Nimer Alhirsh <[email-masked]>, Muhammad Saad <[email-masked]>, Escalations Dxbteam <[email-masked]>, ccbackoffice <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Numan Ali <[email-masked]>
Date: Tue, 8 Jun 2021 15:34:14 +0000

External email sender, please take precaution.

Dear Jessie,

Sorry for the late reply,

Please note the shipment mistakenly has been delivered only one part, and the second part will be delivered shortly.

On Tue, Jun 8, 2021 at 4:38 PM Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

   Hi @ArishLaila<mailto:[email-masked]> @AbdulKareem Hassan<mailto:[email-masked]>

   Has this been done?

   Thank you and Kind Regards,

   Jessie Caparas

   T: +97145172087

   From: ArishLaila <[email-masked]<mailto:[email-masked]>>
   Sent: Sunday, June 6, 2021 10:32 AM
   To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nimer Alhirsh <[email-masked]<mailto:[email-masked]>>; Muhammad Saad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; AbdulKareem Hassan <[email-masked]<mailto:[email-masked]>>
   Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Numan Ali <[email-masked]<mailto:[email-masked]>>
   Subject: RE: Missing item -6303433796-

   Dear @AbdulKareem Hassan<mailto:[email-masked]>

   Complete the delivery by Tomorrow EOD or share manual signatured POD

   Missing item 162393801- item packed under one container.

   From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
   Sent: Saturday, June 5, 2021 12:06 PM
   To: Nimer Alhirsh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
   Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
   Subject: RE: Missing item -6303433796-
   Importance: High

   @ArishLaila<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

   Another missing item worth SAR 191 via SHIPA tracking SD001891729

   Before we do any manual refund, can you help us investigate.

   Thank you and Kind Regards,

   Jessie Caparas

   T: +97145172087

   From: Nimer Alhirsh <[email-masked]<mailto:[email-masked]>>
   Sent: Friday, June 4, 2021 9:17 AM
   To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
   Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
   Subject: Missing item -6303433796-

   External email sender, please take precaution.

   Dear team,

   As per tracking (SD001891729), the shipment was received and the customer confirmed that the item which mentioned below is missing while the WH confirmed that the item shipped.

   Please check and advise.

   Order ID: 6303433796

   Item: 162393801 - - Mimi Lu Billie Baby Buggy

   Ticket number: 2547440 (Both WH and courier confirmed the shipment dispatched and delivered fully)

   Note: This is the second order this item was missing. (Check order 6304856132)

   Best regards,

   NimerAlhirsh

   Backoffice | Crystel

   [email-masked]<mailto:[email-masked]>

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Caba3a5c325eb4a4cdde808d92a92f494%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587632932177488%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jRm16UwSlB59qveKbRxz68zOfZ9F7nCM3xwM%2FOsYfHs%3D&reserved=0>