Subject: RE: Refund Approval -6302716351
From: Jessie Caparas <[email-masked]>
To: ArishLaila <[email-masked]>, Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>, Noman Gawid / Operations Team Member /Zajil <[email-masked]>, Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]>, Ahmad Qweider /Operation Director/Zajil <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Prakash Iyangar <[email-masked]>, Poovanna KBelliyappa <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Date: Wed, 23 Jun 2021 06:49:52 +0000

Thanks @ArishLaila<mailto:[email-masked]>

Go ahead @Shakeeb Arsalan<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: ArishLaila <[email-masked]>
Sent: Wednesday, June 23, 2021 10:18 AM
To: Jessie Caparas <[email-masked]>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>; Noman Gawid / Operations Team Member /Zajil <[email-masked]>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]>; Ahmad Qweider /Operation Director/Zajil <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Prakash Iyangar <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Subject: RE: Refund Approval -6302716351

Dear @Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>

Due to no response from your end will consider as lost and will debit the courier

@Jessie Caparas<mailto:[email-masked]>- Kindly proceed refund and close the case

FYI @Ahmad Qweider /Operation Director/Zajil<mailto:[email-masked]>@Ramesh Gottimukkala<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 10:34 AM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

Noted @ArishLaila<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 11:33 AM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

Hold on jessie

Zajil team is investigating the issue

By EOD if we did not get update then proceed refund and will debit the courier

@Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>- if we are not getting update by EOD will consider as a lost and will close the case .

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 3:23 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval -6302716351

External email sender, please take precaution.
Dear Arish,

We called the customer and confirmed the ID number does not belong to her, we are investigating the case and get back to you.

Please hold.

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

________________________________
From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 2:56 PM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

[EXTERNAL]

Hi @Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>- any update ?

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 11:04 AM
To: Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval -6302716351

External email sender, please take precaution.

Dear Mr. Ramesh,

Well noted, I will check and get back to you ASAP

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

________________________________

From: Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 10:29 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval -6302716351

@Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>

Best Regards,

NOUMAN JAVED AZIZ

Operations Team Member

Zajil Express Company

M +966 (58) 0753771

T +966 920000177

The information transmitted in this email, including all attached files, is intended only for the person or entity to which it is addressed and may contain confidential and/ or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by person(s) or entity(ies) other than the intended recipient(s) is prohibited. If you have received this email in error, please delete it from your computer and contact: [email-masked]<mailto:[email-masked]>

________________________________

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: 21 June 2021 09:24
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

[EXTERNAL]

+@ArishLaila<mailto:[email-masked]> Do follow-up with @Ibrahim Nawaz /DA/Zajil<mailto:[email-masked]> Till we get resolution by EOD

Thanks

From: Ramesh Gottimukkala
Sent: Monday, June 21, 2021 9:24 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

Dear Ibrahim

Please arrange a visit to customer place

Same courier should visit and confirm to us what time he delivered and to whom he has delivered

Please share details by EOD

@Abhilash Kuttalam<mailto:[email-masked]> please wait for till EOD

+@Ahmad Qweider /Operation Director/Zajil<mailto:[email-masked]> for reference

Thanks

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 2:02 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351

@Ramesh Gottimukkala<mailto:[email-masked]>@ArishLaila<mailto:[email-masked]>

Please check and help in understanding if there is any proof of delivery or if It was returned to warehouse by Zajil.

[signature_1448102708]

Abhilash Kuttalam

Assistant Manager – Omnichannel

Mob: +966 59 620 5502

Tel: +966 11 279 3000 | Ext : 3512

Riyadh Gallery Mall, Gate #A1, 2nd floor

PO Box 91861 | Riyadh  11643 | Saudi Arabia

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:34 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval -6302716351
Importance: High

@ArishLaila<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Can you please help us investigate on this?

Value is SAR 682 and this is the customer’s only order.

FYI @Abhilash Kuttalam<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval -6302716351

External email sender, please take precaution.

Hi Jessie,

Please advise on the below refund approval.

Thank you for your help.

Regards,

Manish

________________________________

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 1:16:52 PM
Subject: Refund Approval -6302716351

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date : Apr 29, 2021

Order ID: ​6302716351

Tracking ID : ​Z4133709

Total Price : ​SAR 682

Concept : ​MAX

Issue Description : The Customer placed the order on Apr 29, 2021, we had asked for the POD from the Zajil Express team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipments.

Case history : The customer reached out to us on May 29, 2021 and the case has further been escalated to courier partner to check if the order was delivered. As per courier the order has been delivered however, the POD shared by them, customer is denying it .

Customer's history : The customer is with us since 4/29/21 and this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccf546d5be9ec46c86e0808d9360eb1ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637600259020977393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lbwkbThzbgrVwuyrQ2KlxOSH%2FZzEz8cXJBW0m0c2NXo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccf546d5be9ec46c86e0808d9360eb1ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637600259020977393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lbwkbThzbgrVwuyrQ2KlxOSH%2FZzEz8cXJBW0m0c2NXo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com