Subject: RE: Refund approval // 6309266422
From: Poovanna KBelliyappa <[email-masked]>
To: ArishLaila <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Meer Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Mon, 21 Jun 2021 08:59:28 +0000

@Meer Ali<mailto:[email-masked]>- As discussed can you share the POD for below order .

From: ArishLaila <[email-masked]>
Sent: Monday, June 21, 2021 10:54 AM
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Meer Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: RE: Refund approval // 6309266422

Hi Poovanna

Please share the POD

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 2:31 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval // 6309266422
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Can you help us get the POD?

Order value is SAR 509.

FYI @Abhilash Kuttalam<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // 6309266422

External email sender, please take precaution.
Hi Jessie,

Please advise on the below refund approval as the agent has already raised it to the courier team for POD however there is no response from their end.

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 10:21:15 AM
Subject: Refund approval // 6309266422

Hi Team,

Problem statement: Refund approval

Case id - 2614697
Order Number: 6309266422
Order Created: May 18, 2021
Tracking id - FP0519211000607
Order cost: AED 509.00

Assistance Required: Kindly look into the issue and  process the refund for the order .

Issue description: The customer has reported that she did not recieved the order and already checked with her family and neighbors now she is asking for the refund .

Case history: The customer has reported this issue on 23/05/2021 .

Customer history: The customer has been shopping with us since 7/20/2020 and has completed total 13 orders till now.

Regards,
Elhairth

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