Subject: RE: drop payment // [email-masked]
From: Malik Ismail <[email-masked]>
To: "Mohammed Athar (TCS)" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 13:49:37 +0000

Hi Athar,

Please void the transaction.

Regards,

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Sunday, June 20, 2021 5:47 PM
To: Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: drop payment // [email-masked]

Hi Malik,

The transaction is only authorized not capture.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:40 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: drop payment // [email-masked]<mailto:[email-masked]>

Hi Athar,

Please process refund through portal.

6317811285
Authorization Code 608886
Card Number     534947******3739
Date 11-06-2021
Amount SAR 346

Regards,
Malik
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>
Subject: Re: drop payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please check the below concern as the customer is reporting that the amount of SAR 346 has been deducted from his account.

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 3:19:00 PM
Subject: drop payment // [email-masked]<mailto:[email-masked]>

Hi team.

The customer reported that the amount SAR 346  has been debited from his account without placing any order successfully and he provided the card from which the amount been debited.
case id : 2701246

Date : 11/06/2021
amount :  SAR 346
customer email : [email-masked]<mailto:[email-masked]>

Card number : 5294155717151118

Reference number : 0000116214183021

Please check and do the needful.

Regards
Elharith

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