Subject: RE: UTI Request // Order ID: 6301944019
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 12:24:27 +0000

Hi Sankar,

Order 6301944019 – refund SAR 164.85

Not found with attached sheet. Please confirm if not escalated to do manual refund.

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Sunday, June 20, 2021 1:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: UTI Request // Order ID: 6301944019

External email sender, please take precaution.
Hi Team,

Please check if there is any update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 2:25:10 PM
Subject: Re: UTI Request // Order ID: 6301944019

Hi Malik,

Kindly assist with the below case. RRN shared with customer, their bank asking for UTI to check and saying not able to check with RRN.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 2:22:41 PM
Subject: UTI Request // Order ID: 6301944019

Hi Team,

Order Date : Apr 27, 2021
Order ID: 6301944019
RMA : 1000869924
Amount : SAR164.85
Contact Number : 0590643033

Kindly note the we have shared the RRN (111712014860) with the customer and the customer is asking for UTI, so we request to check and update us asap.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#505282] Rejected refund transactions -04th May 2021
From: Amazon Payment Services Key Accounts <[email-masked]>
To: Sankar T <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Derrick Pereira <[email-masked]>, Venkata Burle <[email-masked]>, Suhas Bennikal <[email-masked]>, Martin Lacey <[email-masked]>, Hitesh Gupta <[email-masked]>, Ronnie Dsouza <[email-masked]>, Vinay R Kumar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Turki Alghamdi <
Date: Tue, 11 May 2021 09:06:11 +0000

External email sender, please take precaution.

Hello Sankar,

The bank confirmed that they have processed the refund requests mentioned in this thread. Refer to the table ATTACHED for the RRN (Reference Retrieval Number) and Authorization code.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the RRN and the authorization code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpaymentservices.amazon.com%2Fsupport-center%2Ffaq&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C1f67bfdd522c4eb58cbf08d9145c0703%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637563209164841953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LI4OLlR7jAOFKWgOTnjDmFILOTVPIIhcRCPdfEi767o%3D&reserved=0>.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA5OTM0NzEwMSwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.cW5y_aeCrLcHKcZdI-2S91GKh4-2qN7_sCJVac1ZY0Y>

Helping you do business better
#everyones_happy

   On Wed, 5 May at 11:44 AM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
   Hello Sankar,

   Thank you for contacting Amazon Payment Services.
   ​

   For the below 7 transactions we cannot process the refund please read the comments for more information.

merchant         date_received   fort_id         retrieval_reference_number      auth_code       card_number     approved_date   approved_amount         refund_amount   refund_amount   mid     terminal        gateway         brand   reason_for_manual_rfd   merchant_ref_number     Comments
Landmark KSA     5/5/2021        155833673300055842      #N/A    906582  484783******4295        5/20/2019       134.0999        134.0999        134.10  900000000405
        PayFort  Mada
        6634713782       Cannot process the refund as transaction is more than 1 year old
Landmark KSA     5/5/2021        158450677300031304      #N/A    933904  484783******6510        3/18/2020       545.0199        69.6200         69.62   900000000405
        PayFort  Mada
        6470636335       Cannot process the refund as transaction is more than 1 year old
Landmark KSA     5/5/2021        169999990148544537      111611187724    169658  432328******7547        4/26/2021       269.0000        102.8800        102.88  900000001473
        PayFort  Mada
        6301473064       Once already processed refund for this Fort ID, please check the amount and if required then take this up with your finance team
Landmark KSA     5/5/2021        169999990145107353      111110313325    269991  484783******6625        4/21/2021       446.9499        430.9599        430.96  900000001473
        PayFort  Mada
        6299345239       Once already processed refund for this Fort ID, please check the amount and if required then take this up with your finance team
Landmark KSA     5/5/2021        169999990137269468      109921207489    611637  484783******6428        4/9/2021        4810.5000       206.0000        206.00  900000001473
        PayFort  Mada
        6294746941       Once already processed refund for this Fort ID, please check the amount and if required then take this up with your finance team
Landmark KSA     5/5/2021        169999990137354008      110000224026    137392  484783******5051        4/10/2021       202.4000        59.5300         59.53   900000001473
        PayFort  Mada
        6294810052       Once already processed refund for this Fort ID, please check the amount and if required then take this up with your finance team
Landmark KSA     5/5/2021        169999990132450658      109320248298    465810  535825******5159        4/3/2021        999.0000        875.0000        875.00  900000001473
        PayFort  Mada
        6292314604       Once already processed refund for this Fort ID, please check the amount and if required then take this up with your finance team

   We confirm we have raised the request to the acquiring bank for the attached list of 577 transactions who in turn will submit the manual refund request to Saudi Payments. We will revert back to you once the acquiring bank has raised the request for processing.

   Upon receiving the confirmation from the acquiring bank, the expected time it will take for the funds to be credited in the cardholders’ account is up to 14 calendar days from the day the acquiring bank raises the refund request.

   In the meantime, we advise you to not settle the refund amount outside of the original channel: since the customer paid via credit card, it is advisable to refund the amount to the credit card and not in cash, for example, to your customer as this can result in duplicate refund.

   If in special circumstances the payment is executed outside the original channel, please:

   *    Inform us immediately so we can inform the acquiring bank to stop the processing of the manual refund raised, and
   *    Collect clear proof and documentation from your customer, including (i) proof of fund transfers, and (ii) a signed written confirmation from the customer on receipt of funds, along with a copy of customer ID.

   Should you have any questions, we are happy to support.

   For more information on our Frequently Asked Questions, please visit our website<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpaymentservices.amazon.com%2Fsupport-center%2Ffaq&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C1f67bfdd522c4eb58cbf08d9145c0703%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637563209164846931%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4%2BBrXlQxp0kFk%2BT3efcT7iBP9rH4IQ41JNVLTdD6%2Fr4%3D&reserved=0>.

   Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA5OTM0NzEwMSwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.cW5y_aeCrLcHKcZdI-2S91GKh4-2qN7_sCJVac1ZY0Y>

Helping you do business better
#everyones_happy

      On Wed, 5 May at 2:44 AM , Sankar T <[email-masked]> wrote:
      Hi Harsh,

      Please find the consolidated list of failed transactions between 28th April to 3rd May’21.

      Thanks,
      Sankar.

         From: Amazon Payment Services Key Accounts <[email-masked]>
         Reply to: Amazon Payment Services Key Accounts <[email-masked]>
         Date: Tuesday, 4 May 2021 at 1:48 PM
         To: Sankar T <[email-masked]>
         Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, derrick pereira <[email-masked]>, Venkata Burle <[email-masked]>, Suhas Bennikal <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, vinay rk <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
         Subject: Rejected refund transactions -04th May 2021

         ** This mail has been sent from an external source **
         Dear Sankar/ Malik,

         I hope you are doing well.

         We have monitored the flow of MADA refund transactions in your account "Landmark KSA" and found that on 3rd May 2021 the attached list of refund transactions failed.

         Please let us know if you wish us to proceed with the manual refund process.

         Awaiting your response on the same.

         Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

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