Subject: RE: REFUND NOT Processed
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 10:48:04 +0000

@Manish Kumar<mailto:[email-masked]>

BHD 7.859 – RRN 103323570915

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, June 18, 2021 7:27 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: REFUND NOT Processed

External email sender, please take precaution.
Hi Team,

Please check below order and assist with RRN as the customer is claiming that he had not received the amount and shared the bank statement for the same.

Regards,
Manish

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 7:45:57 AM
Subject: REFUND NOT Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Dec 4, 2020
Order ID:  7419971291

Assistance Required: Need refund for customer.
Issue Description: Customer returned items and refund has been refunded  on # 2/2/21 4:38 PM  from our side  under transaction id # 169999990044210637 customer complaint he didn't get refund in his account  he shared his statement bank as per attached

kindly check and do the needful
​
Regards,
Abdallah.

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