Subject: RE: damaged item // 8264412105 Homecentre KU
From: Tejinder Singh <[email-masked]>
To: Manish Kumar <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 10:15:57 +0000

Hi @Manish Kumar<mailto:[email-masked]>

Attached mail for your reference.

++@Mohammad Shababe Quamar<mailto:[email-masked]>

Regards,
Tejinder Singh.

From: Manish Kumar
Sent: Sunday, June 20, 2021 12:25 PM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: damaged item // 8264412105 Homecentre KU

External email sender, please take precaution.
Hi Team,

Please check below and advise on the below as the customer has reported that he had received damaged item.

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 4:28:43 PM
Subject: damaged item //  8264412105  Homecentre KU

Hi Team,

Problem Statement: Incomplete WWD item issue (Home centre KW)
Order Date : May 26, 2021
Delivery Date:  June 1, 2021
Order ID: 8264412105
Tracking ID:  16658238264412105

Issue Description: Customer reported that she received a damaged sofa and its not working as bed which is supposed to be as per the attached video

The Damaged item is:     161937180 - - Linda 3-Seater Fabric Sofa Bed

Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,
Elharith

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Subject: RE: [#2705250] - Inbound call for order ID 8264412105
From: Tejinder Singh <[email-masked]>
To: support <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, Hckdelivery Dept <[email-masked]>
Date: Mon, 14 Jun 2021 09:55:38 +0000

Dear Team,

As per below complaint our team visit to customer house and found one leg damaged.

Due to wooden piece cracked team was unable to re fix & not repairable.

Regards,

Tejinder Singh.

From: Home Centre UAE
Sent: Saturday, June 12, 2021 6:32 PM
To: Tejinder Singh <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>
Subject: Fwd: [#2705250] - Inbound call for order ID 8264412105

External email sender, please take precaution.

Hi Team,

Problem Statement: Incomplete WWD item issue
Order Date : May 26, 2021
Delivery Date:  June 1, 2021
Order ID: 8264412105
Tracking ID:  16658238264412105

Issue Description: The customer reported that she received a damaged sofa and it not working as a bed which is supposed to be as per the attached pic

The Damaged item is:     161937180 - - Linda 3-Seater Fabric Sofa Bed

Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,

Hassan Khaled

   في السبت, 12 يونيو في 7:30 PM , رتووج العمر <[email-masked]<mailto:[email-masked]>> كتب:

   Hi Team,

   Problem Statement: Incomplete WWD item issue
   Order Date : May 26, 2021
   Delivery Date:  June 1, 2021
   Order ID: 8264412105
   Tracking ID:  16658238264412105

   Issue Description: Customer reported that she received a damaged sofa and its not working as bed which is supposed to be as per the attached video

   The Damaged item is:     161937180 - - Linda 3-Seater Fabric Sofa Bed

   Kindly check and advise what can we do in this case.

   Thank you for your help!

   Regards,

   2705250:1125156