Subject: Re: Refund Approval //6303656472
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 20 Jun 2021 03:07:07 -0700 (MST)

Hi Team, 

Please advise on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, June 17, 2021 7:14:41 PM 
Subject: Re: Refund Approval //6303656472 

Hi Jessie, 

Kindly look into the below case and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, June 15, 2021 4:25:41 PM 
Subject: Refund Approval //6303656472 

Hi Team 

Problem Statement :Refund Approval 

Order Date : May 1, 2021 
Order ID: 6303656472 
Tracking ID : ​46748871551 
Total Price : ​230.4 
Concept : ​Centrepoint 

Issue Description : The Customer created return request on 6/2/21,returned the Items (163023598 & 163032434) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment still Not Received from Courier. 

Case history : The customer reached out to us on Apr 28, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that the Shipment still Not Received from Courier. 

Customer's history : The customer is with us since 10/2/19 and this is her 11th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb