Subject: Re: drop payment // [email-masked]
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sun, 20 Jun 2021 02:32:13 -0700 (MST)

Hi Team, 

Please check the below concern as the customer is reporting that the amount of SAR 346 has been deducted from his account. 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, June 18, 2021 3:19:00 PM 
Subject: drop payment // [email-masked] 

Hi team. 

The customer reported that the amount SAR 346 has been debited from his account without placing any order successfully and he provided the card from which the amount been debited. 
case id : 2701246 

Date : 11/06/2021 
amount : SAR 346 
customer email : [email-masked] 

Card number : 5294155717151118 

Reference number : 0000116214183021 

Please check and do the needful. 

Regards 
Elharith