Subject: Re: Refund approval // 6309266422
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sun, 20 Jun 2021 02:30:14 -0700 (MST)

Hi Jessie, 

Please advise on the below refund approval as the agent has already raised it to the courier team for POD however there is no response from their end. 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, June 18, 2021 10:21:15 AM 
Subject: Refund approval // 6309266422 

Hi Team, 

Problem statement: Refund approval 

Case id - 2614697 
Order Number: 6309266422 
Order Created: May 18, 2021 
Tracking id - FP0519211000607 
Order cost: AED 509.00 

Assistance Required: Kindly look into the issue and process the refund for the order . 

Issue description: The customer has reported that she did not recieved the order and already checked with her family and neighbors now she is asking for the refund . 

Case history: The customer has reported this issue on 23/05/2021 . 

Customer history: The customer has been shopping with us since 7/20/2020 and has completed total 13 orders till now. 

Regards, 
Elhairth