Subject: Re: damaged item // 8264412105 Homecentre KU
From: Manish Kumar <[email-masked]>
To: [email-masked], "[email-masked] [email-masked] [email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 02:25:09 -0700 (MST)

Hi Team, 

Please check below and advise on the below as the customer has reported that he had received damaged item. 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, June 13, 2021 4:28:43 PM 
Subject: damaged item // 8264412105 Homecentre KU 

Hi Team, 

Problem Statement: Incomplete WWD item issue (Home centre KW) 
Order Date : May 26, 2021 
Delivery Date: June 1, 2021 
Order ID: 8264412105 
Tracking ID: 16658238264412105 

Issue Description: Customer reported that she received a damaged sofa and its not working as bed which is supposed to be as per the attached video 

The Damaged item is: 161937180 - - Linda 3-Seater Fabric Sofa Bed 

Kindly check and advise what can we do in this case. 

Thank you for your help! 

Regards, 
Elharith