Subject: RE: Refund issue
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 20 Jun 2021 08:29:13 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

RRN 112702229513

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 18, 2021 4:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund issue

External email sender, please take precaution.
Hi Team,

Order Date : Apr 23, 2021
Order ID: 6300019862
RMA: 1000894816

Can you please provide the RRN of the refunded amount 162.64 SAR as the customer is claiming he did not get

Regards
Shakeeb

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 12:40:50 AM
Subject: Refund issue

Hi Team,
​
Problem Statement: Refund issue

Order Date : Apr 23, 2021
Order ID: 6300019862
Tracking ID: SD001770666

Assistance Required: Refund issue

Issue Description: The customer is complaining that he did not get the refund of his order number 6300019862 although it is mention on hybris that the refund was processed on
5/7/21   . Kindly do the needful and process the refund .

Regards,
CS Team Mayar

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