Subject: RE: Refund approval 9781935912 2635686
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 20 Jun 2021 05:43:19 +0000

@Apoorv Joshi<mailto:[email-masked]>

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, June 19, 2021 11:47 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Refund approval 9781935912 2635686

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 3:00:14 PM
Subject: RE: Refund approval  9781935912   2635686

@Apoorv Joshi<mailto:[email-masked]>

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 11:56 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 9781935912 2635686

External email sender, please take precaution.
Hi Team,

In the below case refund is rejected and customer has completely closed his bank account so he can not even get in touch with his bank to get this retrieved.

Kindly advise if bank transfer can be approved for the below case.

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 7:13:16 PM
Subject: Refund approval  9781935912   2635686

Problem Statement: Refund approval

Order Date :May 9, 2020
Order ID: 9781935912
Amount:     AED 300.60

Assistance Required: Need approval

Issue Description: The customer wants his amount to be transferred to his bank account as he cancel the old credit card and his account. So he can not ask the bank to check regarding the funds as well.

customer Bank details:

Account Holder Name : MOHAMED AHMED ABDELGAWAD ABDELMOATY BARAKAT
IBAN Number : AE350240042520087390301
Account Number : 042520087390301
Bank name : Dubai islamic bank
current account

Regards,
Ala Aldin

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com