Subject: Re: Missing Shipment / Refund approval // 2659986 9666072337
From: Ala Hamood <[email-masked]>
To: Shakeeb arsalan <[email-masked]>
Cc: Apoorv <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 18 Jun 2021 23:40:39 -0700 (MST)

Hi 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb arsalan" <[email-masked]> 
Cc: "Apoorv" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, June 7, 2021 5:55:13 PM 
Subject: Missing Shipment / Refund approval // 2659986 9666072337 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Jun 1, 2021 
Order ID: 9666072337 
Tracking ID : FP060121003399 
Total Price : AED 341.00 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on Jun 1, 2021, we had check under consignment that the item has been delivered .However, the customer claims that she has not received the item . 

Case history : The customer reached out to us on Wed, 2 Jun 2021. 
Customer's history : this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

missing item : 163155433 - Tommee Tippee - Tommee Tippee Sangenic Nappy Disposal Refill Cassette - Pack of 12 

Regards, 
Ala Aldin