Subject: Re: REFUND NOT Processed
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Jun 2021 20:27:08 -0700 (MST)

Hi Team, 

Please check below order and assist with RRN as the customer is claiming that he had not received the amount and shared the bank statement for the same. 

Regards, 
Manish 

From: "ABDALLAH AHEMAD" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, June 18, 2021 7:45:57 AM 
Subject: REFUND NOT Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Dec 4, 2020 
Order ID: 7419971291 

Assistance Required: Need refund for customer. 
Issue Description: Customer returned items and refund has been refunded on # 2/2/21 4:38 PM from our side under transaction id # 169999990044210637 customer complaint he didn't get refund in his account he shared his statement bank as per attached 

kindly check and do the needful 
​ 
Regards, 
Abdallah.