Subject: Re: UAE 3PL Escalation Matrix
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Jun 2021 06:39:35 -0700 (MST)

Hi Jessie, 

Thank you for updating us. 

Some of the emails mentioned below were not with us. 

I am updating the matrix accordingly now. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, June 17, 2021 6:56:57 PM 
Subject: UAE 3PL Escalation Matrix 

Hi Team, 

Please take note and follow the below matrix for UAE. 

We are getting complaints from 3PL for not addressing the escalations to the correct SPOC (Esp Aramex). 

	

Courier 	

Escalation 	

Name 	

Email ID 

Aramex 	

Escalation 1 	

Youssef Amr 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Ahmad Alawneh 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Sanad Zawaneh 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 4 	

Claudine Maksoud 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

Escalation 1 	

Shipa Support 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Rachael Christalite 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Yosser Ben 	

[ mailto:[email-masked] | [email-masked] ] 

Fetchr Parcel Services 	

Escalation 1 	

Fetchr Support 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Obaid Rahman 	

[ mailto:[email-masked] | [email-masked] ] 

EMI Post 	

Escalation 1 	

Mehaboob Ayub 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Rajesh Pattabi 	

[ mailto:[email-masked] | [email-masked] ] 

OLM 	

Escalation 1 	

Vaibhav Ohri 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Ashish Karini 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Peter D'Souza 	

[ mailto:[email-masked] | [email-masked] ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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