Subject: New comment - [#2619805] need escalation
From: Landmark Group <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 16 Jun 2021 05:24:33 +0000

There is a new comment in the ticket submitted by مرحبا to HelpBSSA   Comment added by : Apoorv Joshi  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
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<div>Hi Faraz,</div>
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<div>Voucher has been shared, PFA for the same.</div>
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<div>Regards,</div>
<div>Apoorv</div>
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<div>From: "Faraz Lohani" &lt;[email-masked]&gt;<br><b>To: </b>"Karen Lobo" &lt;[email-masked]&gt;, "namrita kanjani" &lt;[email-masked]&gt;, "Landmark Group" &lt;[email-masked]&gt;, "abhilash kuttalam" &lt;[email-masked]&gt;, "raveen sethupathy" &lt;[email-masked]&gt;, "Shakeeb Arsalan" &lt;[email-masked]&gt;, "Apoorv Joshi" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;<br><b>Cc: </b>"escalations dxbteam" &lt;[email-masked]&gt;, "Ron Thomas" &lt;[email-masked]&gt;, "Taskin Shaikh" &lt;[email-masked]&gt;<br><b>Sent: </b>Tuesday, June 15, 2021 9:13:10 PM<br><b>Subject: </b>RE: [#2619805] - need escalation : 6305100674<br>
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<div class="MsoNormal">Hi <a id="OWAAME4943F20A8764352B65CB5B7E3E1ADFA" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMEE931420E015415C8B9E46292A056ED0" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAM7393F95F0E9A4A228508A403CE0B01A2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</div>
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<div class="MsoNormal">Please forward the below mentioned details to the customer as per the order number mentioned above.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Customer Support Associate</div>
<div class="MsoNormal">Customer Service</div>
<div class="MsoNormal">[email-masked]</div>
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<b>From:</b> Karen Lobo &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 15, 2021 5:36 PM<br>
<b>To:</b> Namrita Kanjani &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;;
 Shakeeb Arsalan &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Manish Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ron Thomas &lt;[email-masked]&gt;; Taskin Shaikh &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2619805] - need escalation : 6305100674</div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Dear Max Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 590-RHCL-8X73-P7XL-C|Start Date: 15.06.2021 00:00:00|End Date: 15.09.2021 23:59:00<br>
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Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A<br>
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Value: 50 SAR|Minimum Threshold Value: 55 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</span></div>
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<b><span style="color:black">Best Regards,</span></b><b><span style="color:black"></span></b>
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<div class="MsoNormal"><b><span style="color:black">Karen Tracy Lobo</span></b></div>
<div class="MsoNormal"><i><span style="color:black">E-Commerce Content Merchandiser</span></i></div>
<div class="MsoNormal"><i><span style="color:black">Web Team | Landmark Group</span></i></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Namrita Kanjani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 15 June 2021 at 5:24 PM<br>
<b>To: </b>Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 Raveen Sethupathy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Karen Lobo &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: [#2619805] - need escalation : 6305100674</span>
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<div class="MsoNormal"><a id="OWAAM4574449D1D18D54C808D417687C5B39D" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karen Lobo</span></a></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
<div class="MsoNormal"><span style="color:black">--</span></div>
<div class="MsoNormal"><span style="color:black">Namrita Kanjani</span></div>
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<span style="color:black">Senior </span><span style="color:black">E-Commerce Content Merchandiser</span>
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<div class="MsoNormal"><span style="color:black">Web Team | Landmark Group</span></div>
<div class="MsoNormal"><span style="color:black">w: webteam.com</span></div>
<div class="MsoNormal"><span style="color:black">t: +97145172143</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, June 15, 2021 at 5:03 PM<br>
<b>To: </b>Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Namrita
 Kanjani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Raveen Sethupathy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#2619805] - need escalation : 6305100674</span>
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<div class="MsoNormal">Hi <a id="OWAAMA1993B7D04EE4B7CBC87EF2B03AF368E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Namrita Kanjani</span></a>
<a id="OWAAMEEEAE5950F3944D3A7547BA998B2A5F6" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</div>
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<div class="MsoNormal">Please issue a voucher as per the details below :</div>
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<div class="MsoNormal">Amount : 50 SAR</div>
<div class="MsoNormal">TH : 55 SAR</div>
<div class="MsoNormal">Concept : MAX</div>
<div class="MsoNormal">Validity : 3 months</div>
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<div class="MsoNormal">Hi <a id="OWAAM165330F49D3648E08E9F2C7ADB333918" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMA84232B4A7714FF2B377EDED4CA78A70" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAMED65FC893663494CB7C5F930ECC52A3C" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</div>
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<div class="MsoNormal">Please forward the voucher details once issued to the customer as per the order number mentioned above.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Customer Support Associate</div>
<div class="MsoNormal">Customer Service</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, May 25, 2021 4:52 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2619805] - need escalation</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Problem Statement: Late C&amp;C Shipping</span></div>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order Date :
</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#005A95'>May 4, 2021</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order ID:6305100674</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Store Code:Max60128</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Tracking Id: N/A</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Assistance Required: Need urgent shipping</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Issue Description: The order was placed on May 4, 2021 but still is showing "IN_PROGRESS".</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please shipped the order on priority so that the customer can collect as soon as possible.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Mohamed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2619805:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='http://helpsa.babyshopstores.com/helpdesk/attachments/2043230292818'>voucher.PNG</a>