Subject: Re: Delivery Complaint 9666452567- FC060321000715
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Jun 2021 22:09:01 -0700 (MST)

Hi Jessie, 

Voucher has been shared. PFA for the same. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, June 15, 2021 8:47:41 PM 
Subject: FW: Delivery Complaint 9666452567- FC060321000715 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Can you please email this voucher to this customer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gito Varghese <[email-masked]> 
Sent: Tuesday, June 15, 2021 6:02 PM 
To: Chiranjeev Malhotra <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; Rashmita Sharma <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]> 
Subject: Re: Delivery Complaint 9666452567- FC060321000715 

Dear Splash Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 270-W31H-MXK2-AX52-1|Start Date: 15.06.2021 00:00:00|End Date: 15.09.2021 23:59:00 

Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A 

Value: 50 AED|Minimum Threshold Value: 60 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, June 15, 2021 at 5:35 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery Complaint 9666452567- FC060321000715 

[ mailto:[email-masked] | @Gito Varghese ] FYI 

Regards, 

Chiranjeev Malhotra 

Digital Marketing Coordinator 

Web Team | Landmark Group 

W: webteam.com 

M:+971545688773 

T: +9714 517 2108 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 15 June 2021 at 1:49 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery Complaint 9666452567- FC060321000715 

[ mailto:[email-masked] | @Chiranjeev Malhotra ] [ mailto:[email-masked] | @Rashmita
 Sharma ] Fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - Ecommerce Content Merchandising 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 15, 2021 1:46 PM 
To: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Delivery Complaint 9666452567- FC060321000715 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

Please issue a Splash voucher worth AED 50 valid for 3 months with a threshold of AED 60. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 5:13 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

[ mailto:[email-masked] | @Aji Chacko ] – Once this is processed please hand it over separately to Vaibhav. 

[ mailto:[email-masked] | @Vaibhav Ohri ] – This needs to be delivered on top priority tomorrow. 

New order# - 9669888245 

Regards 

Ashish Kumar Karini 

Mob - 971 525585024 , Dir – 971 45174474 

Website : [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf7302c04f8f24d9988fd08d930062046%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637593625153364427%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rt1FscXD64W5PtWD%2FYbpQ%2FYyPlYctXHSPgkXZXOkgnA%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 5:11 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

Hi Team, 

Can we push this to be processed today? 

9669888245 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 3:22 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

Thanks CS and SCM teams for leading this from front and for a quick turnaround. 

Best 

Varun 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 2:39 PM 
To: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 
Importance: High 

Hi [ mailto:[email-masked] | 
@Ravi Sankar  Podiyattillam ] and team, 

I’ve got the order placed now – 9669888245 (this is the new order team) 

Can we get this processed asap. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 2:10 PM 
To: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

Dear Varun/Jessie 

We have done the putaway for the same. You can place the new order now 

Regards 

Ravisankar 

From: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 1:10 PM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

HI Sarvanan 

Please see if it can be putaway and reflects in the inventory. 

Regards 

Ashish Kumar Karini 

Mob - 971 525585024 , Dir – 971 45174474 

Website : [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf7302c04f8f24d9988fd08d930062046%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637593625153364427%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rt1FscXD64W5PtWD%2FYbpQ%2FYyPlYctXHSPgkXZXOkgnA%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 1:07 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

Hi Jessie, 

Mentioned order has been processed 

RETURN_ORDER 	

SALES_ORDER_NO 	

AWB_NO 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 

1001036060 	

9666452567 	

FC060321000715 	

162876203 	

Splash 	

1 	

1 

1001036060 	

9666452567 	

FC060321000715 	

161348613 	

Splash 	

1 	

1 

R egards 

vishal 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 1:06 PM 
To: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 
Importance: High 

++ 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 12:09 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Complaint 9666452567- FC060321000715 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] & [ mailto:[email-masked] | 
@Aji Chacko ] 

Can you please check and update about this particular item, so that we can repack and deliver it and the status can be reverted back. 

[ mailto:[email-masked] | @Peter Dsouza ] – Need your support for this exception case. 

Regards 

Ashish Kumar Karini 

Mob - 971 525585024 , Dir – 971 45174474 

Website : [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf7302c04f8f24d9988fd08d930062046%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637593625153374370%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7Sr1Fthbz%2By9LaUKL1%2FIn911b5V%2FDDWRxoffXBGu1sI%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 12:05 PM 
To: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Delivery Complaint 9666452567- FC060321000715 
Importance: High 

Hi [ mailto:[email-masked] | 
@Ashish Karini ] 

As discussed, the customer was on the call with me now and doesn’t want to get off the phone unless we deliver this order. 

It has been explained that since order has been returned to the WH, we can no longer reship. The customer was very upset as she was promised by our delivery guy it will be delivered June 6 however no one called her at all. 

If only we can let the customer place the order again however this item ID is out of stock 161348613 - - Pearl Detail Mini Skirt with Asymmetric Hem 

162876203 - - 2Xtremz Solid Bardot Neck Blouse with Short Sleeves and Ruffles 

We need this sorted before 1 pm and customer is expecting a call from me by that time. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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