Subject: Re: Amount Deduction // 6287934487
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 15 Jun 2021 04:36:45 -0700 (MST)

Hi Team, 

Any update? 

From: "Youssef Amr" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Ahmad Alawneh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Arish Laila" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Sunday, 13 June, 2021 14:16:03 
Subject: RE: Amount Deduction // 6287934487 

Dear Shakeeb 

We are checking the below attached and will revert back shortly 

Sorry for the delay 

Best regards 

Youssef Amr Abdelaziz 

Customer success specialist 

Aramex International – Cairo , Egypt 

Tel : 0233339970 

Mob : +201224173312 

www.aramex.com 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, June 11, 2021 1:39 PM 
To: ramesh gottimukkala <[email-masked]>; Ahmad Alawneh <[email-masked]> 
Cc: escalations dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Youssef Amr <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Jessie Caparas <[email-masked]>; Arish Laila <[email-masked]>; Ebrahim <[email-masked]> 
Subject: Re: Amount Deduction // 6287934487 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi 

Any update ? 

Regards 
shakeeb 

From: "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AhmadAlaw" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "YoussefAm" < [ mailto:[email-masked] | [email-masked] ] >, "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 8:12:28 PM 
Subject: RE: Amount Deduction // 6287934487 

[ mailto:[email-masked] | @Ahmad Alawneh ] Please check and do the needful 

Thanks 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 1:17 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Amount Deduction // 6287934487 
Importance: High 

[ mailto:[email-masked] | @Youssef Amr ] [ mailto:[email-masked] | 
@Abdulrahman Mohamad (SA) ] 

Customer has attached screenshots/proof of online payment. 

Have we shared this payment to Landmark? 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] FYI 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 1:49 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount Deduction // 6287934487 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate on the below case. 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, June 4, 2021 3:28:57 PM 
Subject: Amount Deduction // 6287934487 

Hi Team, 

Problem Statement: Amount Deduction 

Order Date : Mar 24, 2021 

Order ID: 6287934487 

Tracking ID: 46418725496 

Reference ID: 101046192758821 

Date: 29/03/2021 

Amount: SAR745.94 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them. 

Kindly assist to get this investigated and refunded to the customer. 

Thank you for your help! 

Regards, 

Ebrahim Hageb 

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