Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Jun 2021 03:51:24 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

team good morning

Jessie Kathleen Go Caparas

J

our resolution count was very less yesterday

Jessie Kathleen Go Caparas

J

what happen

Jessie Kathleen Go Caparas

A

Less agent count availability as most agents were having off yesterday and also more cases went for escalation rather than closure hence the resolution count was really low. As per productivity report every agent has done expected email count.

Apoorv Joshi

A

have already started pushing them since morning to focus on closing what they can asap

Apoorv Joshi

A

as the count seems to be rising again, will need to control it within today.

Apoorv Joshi

J

the number really went down and was good from Sunday and now it has increased. please get it under control.

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

the number really went down and was good from Sunday and now it has increased. please get it under control.

Will do Jessie. Will try to get this under control within today.

Apoorv Joshi

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