Subject: RE: Transfer from My credit to Bank account 7459605108
From: Merchant Back Offices <[email-masked]>
To: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Jun 2021 11:36:45 +0000

Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Megh singh [mailto:[email-masked]]
Sent: Monday, June 14, 2021 10:55 AM
To: Merchant Back Offices; Payment Gateway Team
Cc: Shakeeb Arsalan; Apoorv Joshi; Manish Kumar; MOHAMMED FAHIM; Escalations Dxbteam
Subject: RE: Transfer from My credit to Bank account 7459605108

Dear Team,

Please process a refund for the below order.
The amount is BD 7.5.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1551

5/9/2021 0:40

'677950

'BENEFIT

'044743

1 - Purchase

'048

7.5

'CAPTURED

'00

7459605108

'202112905020813

'112913624156

'7

'88.201.109.167

'bca29694-ed15-4b73-b834-ca83d239041a

'BENEFIT

Kind regards
Megh

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 10:40 AM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer from My credit to Bank account 7459605108

External email sender, please take precaution.
Dear Megh,

My credits have been removed, please assist with refund to Benefit for the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 26, 2021 7:03:09 PM
Subject: RE: Transfer from My credit to Bank account 7459605108

Please go ahead.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 26, 2021 4:24 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; mohammed fahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer from My credit to Bank account 7459605108

External email sender, please take precaution.
Hi Megh,

The customer paid through Benefit for the order  7459605108 and he got the refund to his my credit,
Now the customer is asking for the amount to be transferred to his Benefit account.

Please provide us the approval so we can proceed with the needful.

Regards
Shakeeb

________________________________
From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 21, 2021 6:05:31 PM
Subject: Transfer from My credit to Bank account 7459605108

​Hi Team,

Problem Statement:  Transfer from My credit to Bank account

Order ID: 7459605108<callto:6290994871>

Refund amount: BHD7.5

Assistance Required: Approval for transfer

Issue Description: Refund was supposed to revert to bank account as he paid through card but refunded in My credit. Now customer want the refund amount to be transferred to his bank account. Kindly give an approval for the same.

Best Regards,
Fahim

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