Subject: Re: Refund approval 9781935912 2635686
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 14 Jun 2021 00:56:01 -0700 (MST)

Hi Team, 

In the below case refund is rejected and customer has completely closed his bank account so he can not even get in touch with his bank to get this retrieved. 

Kindly advise if bank transfer can be approved for the below case. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, June 2, 2021 7:13:16 PM 
Subject: Refund approval 9781935912 2635686 

Problem Statement: Refund approval 

Order Date :May 9, 2020 
Order ID: 9781935912 
Amount: AED 300.60 

Assistance Required: Need approval 

Issue Description: The customer wants his amount to be transferred to his bank account as he cancel the old credit card and his account. So he can not ask the bank to check regarding the funds as well. 

customer Bank details: 

Account Holder Name : MOHAMED AHMED ABDELGAWAD ABDELMOATY BARAKAT 
IBAN Number : AE350240042520087390301 
Account Number : 042520087390301 
Bank name : Dubai islamic bank 
current account 

Regards, 
Ala Aldin