Subject: RE: Amount Deduction // 6287934487
From: Malik Ismail <[email-masked]>
To: Ahmad Alawneh <[email-masked]>, Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Youssef Amr <[email-masked]>
Date: Mon, 14 Jun 2021 07:46:31 +0000

Hi @Ahmad Alawneh<mailto:[email-masked]>,

Please confirm if refund is done to customer.

From: Ahmad Alawneh <[email-masked]>
Sent: Sunday, June 13, 2021 2:56 PM
To: Jessie Caparas <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Youssef Amr <[email-masked]>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.
Hello Dears,

This is already transferred to you. Attached FYI

Regards,
Ahmad Alawneh

From: Ahmad Alawneh
Sent: Sunday, June 13, 2021 10:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hello Team,

Will revert back to you by today

Regards,
Ahmad Alawneh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:18 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Ramesh Gottimukkala<mailto:[email-masked]> @Ahmad Alawneh<mailto:[email-masked]>

Please update us on this case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 3:39 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; AhmadAlaw <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi

Any update ?

Regards
shakeeb

________________________________
From: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 8:12:28 PM
Subject: RE: Amount Deduction // 6287934487

@Ahmad Alawneh<mailto:[email-masked]> Please check and do the needful

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:17 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Customer has attached screenshots/proof of online payment.

Have we shared this payment to Landmark?

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi Team,

Please assist to investigate on the below case.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 3:28:57 PM
Subject: Amount Deduction // 6287934487

Hi Team,

Problem Statement: Amount Deduction
Order Date : Mar 24, 2021
Order ID: 6287934487
Tracking ID: 46418725496

Reference ID: 101046192758821
Date: 29/03/2021
Amount: SAR745.94
Email ID: [email-masked]<mailto:[email-masked]>

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com