Subject: Refund approval 6487251618 2618072
From: Ala Hamood <[email-masked]>
To: Shakeeb arsalan <[email-masked]>
Cc: Apoorv <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 13 Jun 2021 23:11:42 -0700 (MST)

Hi team, 

Problem Statement : Missing Shipment / Refund approval. 

Order Date: Apr 29, 2020 
Order ID: 6487251618 
Tracking ID: S001150922266 
Total Price : SAR 667 
Concept : Max 

Issue Description : The Customer placed the order on Apr 29, 2020, we had asked for the POD from the Shipa team which was Conform that they delivered the shipment successfully and it was sent to the customer.However, the customer claims that she has not received the shipment. 

Case history : The customer reached out to us on 24 May 2021 

Customer's history : The customer is with is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin