Subject: RE: [#2609803] -
From: Faraz Lohani <[email-masked]>
To: Youssef Amr <[email-masked]>, Akshay Berry <[email-masked]>, Splash <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Jun 2021 12:21:59 +0000

Hi @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Please contact the customer and do the needful.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Youssef Amr <[email-masked]>
Sent: Sunday, June 13, 2021 1:07 PM
To: Akshay Berry <[email-masked]>; Splash <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#2609803] -

External email sender, please take precaution.
Dear Akshay

After checking , shipment is not collected from the customer

Please advise the customer to drop the shipment in office as there is no shipment collection service in this area

Thank you In advance

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<http://www.aramex.com>

From: Youssef Amr
Sent: Sunday, June 13, 2021 10:27 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2609803] -

Dear Akshay

We are checking this one and will close it shortly

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275581389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Eiq%2BA2WYzfCQ6fDic5LwZaAGUMFaBasCZ%2FLWT%2BfSSHU%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 10, 2021 8:34 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2609803] -

@Youssef Amr<mailto:[email-masked]>,

The shipment is still not returned to us in the WH. Arrange to return ASAP.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 12:14 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2609803] -

External email sender, please take precaution.
Dear Akshay

Please be noted that you created 3 collection from your end and the shipment is already collected on 28/5 as the below report

Action
Ref
Pickup
Customer
Address
Phone
Status
Entity
Type
Source
Created
Open<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257bB07F5D2B-C6C1-458E-94F5-0C49B3E8CCBF%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275591357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uoI%2FUKNN2t4ODGFF6%2BWSLcA9cdtmjxoBLIvqwKqKRyc%3D&reserved=0>
E11EE1D
5/12/2021 10:00
RUH 132127 / Naser Alqahtani
Al-Rabwah District. Abu O
+966555596917
Cancelled
RUH
Collection
Shipping API
05/11/21 0718 abhishek.bangalore
Open<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257b3AEE6DEF-242A-42F0-AAAE-F166FB20C990%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275591357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N483pBr1VydekaF91nqruAc0mkppSBtNFZ8e6z9%2BDFY%3D&reserved=0>
E23BB86
5/24/2021 10:00
RUH 132127 / Naser Alqahtani
Al-Rabwah District. Abu O
+966555596917
Cancelled
RUH
Collection
Shipping API
05/23/21 2018 abhishek.bangalore
Open<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257b2B6A4D2D-11DD-400F-8A36-A7E0C83DFADA%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275601314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jhTrN3I7MgXsD2Q%2F3d6sxh0p3Vv%2B5ALb%2BF763VFoDW0%3D&reserved=0>
E28214B
5/30/2021 10:00
RUH 132127 / Naser Alqahtani
Al-Rabwah District. Abu O
+966555596917
Completed
RUH
Collection
Shipping API
05/28/21 1229 abhishek.bangalore

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275611277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7JQ%2F%2FNXZYJpLxz874AJDkiLuHk8jsKfJ4drlx0dV2L4%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 12:16 PM
To: Splash <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2609803] -

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Youssef Amr<mailto:[email-masked]>,

Arrange collection asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 6:01 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2609803] -

External email sender, please take precaution.
Hi Team,

Urgent Reminder

Problem Statement:  Late Collection
Order ID: 6305524862
Order Date : May 6, 2021
Tracking ID: 46747334351
Collection reference: E28214B
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح)
customer contact number: 966555596917
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.

Regards,
Samer
في الجمعة, 4 يونيو في 11:01 AM , Splash <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Any update??

Problem Statement:  Late Collection
Order ID: 6305524862
Order Date : May 6, 2021
Tracking ID: 46747334351
Collection reference: E28214B
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح)
customer contact number: 966555596917
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.

Regards,
Samer
في الأربعاء, 2 يونيو في 8:39 AM , Splash <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Problem Statement:  Late Collection
Order ID: 6305524862
Order Date : May 6, 2021
Tracking ID: 46747334351
Collection reference: E28214B
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح)
customer contact number: 966555596917
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.

Regards,
Samer

2609803:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275611277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pt%2FRkXL2c0wnvLLEIF5ArJhcRmCexH1cfq3lL0D%2Bw2I%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275621226%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H2HbQuKwqdD5IwwUoV9tT0rD4pUE6mqdfZflP03qwN0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com