Subject: RE: Amount Deduction // 6287934487
From: Ahmad Alawneh <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Youssef Amr <[email-masked]>
Date: Sun, 13 Jun 2021 10:55:53 +0000

Hello Dears,

This is already transferred to you. Attached FYI

Regards,
Ahmad Alawneh

From: Ahmad Alawneh
Sent: Sunday, June 13, 2021 10:54 AM
To: Jessie Caparas <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Amount Deduction // 6287934487

Hello Team,

Will revert back to you by today

Regards,
Ahmad Alawneh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:18 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Ramesh Gottimukkala<mailto:[email-masked]> @Ahmad Alawneh<mailto:[email-masked]>

Please update us on this case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 3:39 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; AhmadAlaw <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi

Any update ?

Regards
shakeeb

________________________________
From: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 8:12:28 PM
Subject: RE: Amount Deduction // 6287934487

@Ahmad Alawneh<mailto:[email-masked]> Please check and do the needful

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:17 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Customer has attached screenshots/proof of online payment.

Have we shared this payment to Landmark?

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi Team,

Please assist to investigate on the below case.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 3:28:57 PM
Subject: Amount Deduction // 6287934487

Hi Team,

Problem Statement: Amount Deduction
Order Date : Mar 24, 2021
Order ID: 6287934487
Tracking ID: 46418725496

Reference ID: 101046192758821
Date: 29/03/2021
Amount: SAR745.94
Email ID: [email-masked]<mailto:[email-masked]>

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmadAlaw%40aramex.com%7C7cf7447cd61b4ec1ad4208d92e330c6f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637591619055510571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=azT19fAayXgkuLPn59fp3Dvu5Fp5wsK%2FWmXXkJ0ccWU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: @Wwasd12342
From: Mohammed Ejas <[email-masked]>
To: Anas Alzrea <[email-masked]>, Rahaf Alasiri <[email-masked]>, Anwar alharbi <[email-masked]>, Dana Abuaisheh <[email-masked]>, Rola Dawudi <[email-masked]>
Cc: ALL GSO Customer Service - Social Media <[email-masked]>, Bader Shahin <[email-masked]>, ALL RUH Accounting <[email-masked]>,Community – Aramex Charge Backs Team<[email-masked]>, "Venkatesh Putta (IN)" <[email-masked]>
Date: Thu, 29 Apr 2021 09:46:16 +0000

Dear @Rahaf Alasiri<mailto:[email-masked]>

We already transferred the collection to shipper. So please inform the consignee to check with shipper for the refund.

46418725496

Regards..

From: Anas Alzrea
Sent: Thursday, April 29, 2021 12:35 PM
To: Rahaf Alasiri <[email-masked]>; Anwar alharbi <[email-masked]>; Dana Abuaisheh <[email-masked]>; Rola Dawudi <[email-masked]>; Mohammed Ejas <[email-masked]>
Cc: ALL GSO Customer Service - Social Media <[email-masked]>; Bader Shahin <[email-masked]>; ALL RUH Accounting <[email-masked]>; Community – Aramex Charge Backs Team <[email-masked]>; Venkatesh Putta (IN) <[email-masked]>
Subject: RE: @Wwasd12342

Dear @Mohammed Ejas<mailto:[email-masked]>

please check and advise ..

Regards,

Anas Alzrea

Accountant – RUH Accounting Team

Aramex International – SA, Riyadh

aramex.com<http://aramex.com/>

From: Venkatesh Putta (IN)
Sent: Thursday, April 29, 2021 12:29 PM
To: Anas Alzrea <[email-masked]<mailto:[email-masked]>>; Rahaf Alasiri <[email-masked]<mailto:[email-masked]>>; Anwar alharbi <[email-masked]<mailto:[email-masked]>>; Dana Abuaisheh <[email-masked]<mailto:[email-masked]>>; Rola Dawudi <[email-masked]<mailto:[email-masked]>>; Community – Aramex Charge Backs Team <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>; Bader Shahin <[email-masked]<mailto:[email-masked]>>; ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>
Subject: RE: @Wwasd12342

Hi Dear,

Kindly find the below

Merchant ID

Order ID

Order Reference

Transaction ID

Acquirer ID

Transaction Date

Payment Method

Transaction Type

Amount

Merchant Fee

 VAT

 NET

Transaction Amount (currency only)

Transaction Gateway Response Code

Account Identifier

Account Holder

Authorization Code

Acquirer Response Code

Acquirer Batch Number

Transaction Source

AVS Gateway Response Code

CSC Gateway Response Code

Payer Authentication -  Authentication Status

Payer Authentication - 3DS ACS ECI

Reference Retrieval Number (RRN)

Bank stmt amount

Remark

Awb

Entity

1406

101046103538929

101046103538929

101046103538929

MADA_ANB

29-03-21 12:17

mada|Visa

Payment

716

                     10.02

   1.50

   704.48

SAR

Approved

484783xxxxxx2831

AISHAHALSHEHRI AISHAHALSHEHRI

582527

0

20210329

Internet

Match

Authentication Successful

5

108809180428

Matched with Bank Statement

Credit note to JED

46418755795

JED

Best Regards,

Venkatesh Putta

Bank Reconciliation – Seniour Accountant (Assistant Team Leader)

Treasury Shared Services

Aramex

Mahape, Mumbai, India

Tel: +91 (22) 68103300 Ext. 1775 | Mob: +91 96 37244363

[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsmart.aramex.com%2Fsmart-portal%2Fe-tailer%3Futm_source%3DEmail_Signature%26utm_medium%3DEmail%26utm_campaign%3DBanner_1&data=02%7C01%7CArunS%40aramex.com%7Ca1c3c4cddac14881255008d8299454d6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637305064350515280&sdata=SijWlmuhJkx3jA%2F6g7Z1FbKSUiDHaXxtmLOQIwBiR%2FQ%3D&reserved=0>

From: Anas Alzrea
Sent: 29 April, 2021 02:05 PM
To: Rahaf Alasiri <[email-masked]<mailto:[email-masked]>>; Anwar alharbi <[email-masked]<mailto:[email-masked]>>; Dana Abuaisheh <[email-masked]<mailto:[email-masked]>>; Rola Dawudi <[email-masked]<mailto:[email-masked]>>; Venkatesh Putta (IN) <[email-masked]<mailto:[email-masked]>>; Community – Aramex Charge Backs Team <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>; Bader Shahin <[email-masked]<mailto:[email-masked]>>; ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>
Subject: RE: @Wwasd12342

Dear @Venkatesh Putta (IN)<mailto:[email-masked]>@Community – Aramex Charge Backs Team<mailto:[email-masked]>

Please check & confirm below transaction …

Card last four digits 2831

Name of the cardholder as in the card AlSHAH ALSHEHRI

Transaction amount and currency SAR 716.00

Date of the transaction. 29.03.2021

Regards,

Anas Alzrea

Accountant – RUH Accounting Team

Aramex International – SA, Riyadh

aramex.com<http://aramex.com/>

From: Rahaf Alasiri
Sent: Wednesday, April 28, 2021 3:29 PM
To: Anwar alharbi <[email-masked]<mailto:[email-masked]>>; Dana Abuaisheh <[email-masked]<mailto:[email-masked]>>; Rola Dawudi <[email-masked]<mailto:[email-masked]>>; ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>; Bader Shahin <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>
Subject: RE: @Wwasd12342

Dears

Kindly advice, cnee keeps complaining on SM

From: Anwar alharbi
Sent: Monday, April 26, 2021 10:35 AM
To: Dana Abuaisheh <[email-masked]<mailto:[email-masked]>>; Rola Dawudi <[email-masked]<mailto:[email-masked]>>; ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>; Bader Shahin <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>
Subject: RE: @Wwasd12342

dears,

reminder

Best Regards,

Anwar Alharbi

Corporate Social Media Executive – Shared Services

Aramex International | Saudi Arabia, Jeddah

Tel +966 920027447 | Fax +966 2 6834881

aramex.com

From: Dana Abuaisheh
Sent: Thursday, April 22, 2021 9:37 PM
To: Rola Dawudi <[email-masked]<mailto:[email-masked]>>; ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>
Subject: Re: @Wwasd12342

 reminder

Best Regards,

Dana Abu Aisheh
Corporate Social Media Executive – Shared Services

Aramex International - Global Support Office, Amman

Tel +962 6 5515111 - Fax +962 6 5527461

aramex.com

  _____

From: Rola Dawudi <[email-masked]<mailto:[email-masked]>>
Sent: 21 April 2021 15:27
To: ALL RUH Accounting <[email-masked]<mailto:[email-masked]>>
Cc: ALL GSO Customer Service - Social Media <[email-masked]<mailto:[email-masked]>>
Subject: @Wwasd12342

Dears,,

The customer paid online and the shipment is returned,

46418725496

شراء انترنت
بطاقة:*2831;مدى
من:*2993
لدى:ARAMEX SAUDI LIMITED C
مبلغ:SAR 716.00
في:21-03-29 12:17

2831
AlSHAH ALSHEHRI

Thank you and Best Regards...

Rola Dawudi

Corporate Social Media Executive

Aramex International - Global Support Office, Amman

Tel +962 6 5515111 - Fax +962 6 5527461