Subject: Fwd: Refund issue customer not received the refund
From: Manish Kumar <[email-masked]>
To: Elharith Elsiddig <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 13 Jun 2021 00:08:17 -0700 (MST)

Hi Elharith 

Please share the below details to the customer and close the case. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ABDALLAH AHEMAD" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, June 13, 2021 12:33:44 PM 
Subject: RE: Refund issue customer not received the refund 

[ mailto:[email-masked] | @Manish Kumar ] 

SAR 183.76 – RRN 112215291461 

SAR 77.42 – RRN 114017213200 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, June 13, 2021 10:43 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund issue customer not received the refund 

External email sender, please take precaution. 

Hi Team, 

Please assist with RRNs for the below order as the customer is claiming that he had not received the amount. 

Thank you for your help. 

Regards, 

Manish 

From: "ABDALLAH AHEMAD" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 13, 2021 4:32:30 AM 
Subject: Refund issue customer not received the refund 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : May 2, 2021 

Order ID: 6304011655 

Assistance Required: Need refund for customer. 

Issue Description: Customer returned items and partial cancelled items and the refund has been refunded on 5/2/21 & 5/20/21 from our side under transaction id 169999990153410076 customer complaint he didn't get refund in his account he shared his statement bank as per attached 

kindly check and do the needful 

Regards, 

Abdallah. 

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