Subject: Re: Refund approval: 6305986024
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 11 Jun 2021 03:14:17 -0700 (MST)

Hi Jessie, 

Please assist on the below refund approval. 

Thank you for your help. 

Regards, 
Manish 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, June 4, 2021 8:13:01 PM 
Subject: Refund approval. 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :​May 7, 2021 
Order ID: ​6305986024 
Tracking ID: ​SD001984688 
Total value: ​SAR124.00 
Concept: BABYSHOP 

Item Value: SAR 124.00 

Issue Description: Customer placed order for 21 items but as per the customer she has only received 20 items, Under the consignment details we can see that all 21 items has been Delivered from our side. 

The missing item is161634216 - - Joie Juva Infant Car Seat(quantity 1) 

Case history : The customer reached out to us on 19/05/2021. 

Customer's history : The customer is with us since 5/7/21 and this is her 5 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abduqader