Subject: RE: WWD Homecentre damaged items //// 8244418523
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshit Luthra <[email-masked]>
Date: Thu, 10 Jun 2021 11:03:47 +0000

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve the return for the item as it was not fixed properly by the team as mentioned by the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, May 27, 2021 3:40 PM
To: Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: WWD Homecentre damaged items //// 8244418523

External email sender, please take precaution.
Hi Team,

Any update on the below issue.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 5:29:00 PM
Subject: Re: WWD Homecentre damaged items //// 8244418523

Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 16, 2021 8:26:06 AM
Subject: WWD Homecentre damaged items //// 8244418523

Hi Team,

Problem Statement:  WWD Homecentre damaged items

Order Date : 22/03/2021

Order ID: 8244418523
Tracking ID: 16245158244418523
Item ID: 162750621 - - Sammy 2-Door Wardrobe
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2343716] - Order # 8244418523
From: Tejinder Singh <[email-masked]>
To: support <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Hckdelivery Dept <[email-masked]>, Murugapandian Mani <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Wed, 21 Apr 2021 11:59:25 +0000

Dear Team,

As per below mail, We sent our team to customer house to rectify the issue but customer was insisting to return the stock due to satisfied with the quality of product.

Regards,

Tejinder Singh.

From: Home Centre UAE
Sent: Monday, April 19, 2021 10:39 AM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#2343716] - Order # 8244418523

External email sender, please take precaution.

Hi Team,

Problem Statement:  WWD Homecentre damaged items

Order Date : 22/03/2021

Order ID: 8244418523
Tracking ID: 16245158244418523
Item ID: 162750621 - - Sammy 2-Door Wardrobe
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

   On Mon, 19 Apr at 11:32 AM , Landmark Group <[email-masked]> wrote:

   Hi Team,

   Problem Statement:  WWD Homecentre damaged items

   Order Date : 22/03/2021

   Order ID: 8244418523
   Tracking ID: 12345678
   Item ID: 162750621 - - Sammy 2-Door Wardrobe
   Assistance Required: Damaged Item Received

   Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

   Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

   Regards,
   Shafeeque

      On Mon, 19 Apr at 11:31 AM , Landmark Group <[email-masked]> wrote:

      Please take a look at ticket #2343716<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2343716&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C1e049e62fadb42ccb38b08d903063754%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544147512813338%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fhLCs1jMbC5%2BULC%2Br13fRuOXhc9Pe1xl7lz89nHvm7k%3D&reserved=0> raised by Ghida ([email-masked]).

      Hi Team,

      Problem Statement:  ​WWD Homecentre damaged items

      Order Date : ​22/03/2021

      Order ID: ​8244418523
      Tracking ID: 12345678

      Item ID: 162750621 - - Sammy 2-Door Wardrobe
      Assistance Required: Damaged Item Received

      Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

      Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

      Regards,
      Shafeeque

         On Tue, 6 Apr at 2:43 AM , Ghida <[email-masked]> wrote:

         Reminder

         Begin forwarded message:

            From: [email-masked]
            Date: 3 April 2021 at 9:48:21 AM GMT+3
            To: [email-masked]
            Subject: Order # 8244418523

               Dear Support Team,

               I have been trying to contact you via phone for the past two days but failed to get through.

               I purchased a wardrobe online for kd 49 a couple of weeks ago and when your colleague fixed it , there were various scratches on it and besides that the material was of very cheap quality and came in a very bad state. When I started giving him my comments and told him to stop constructing it , he took it personal and didn’t even want to listen. He just stated that this is a cheap closet and I need to call the call center to arrange for a refund.
               For the sake of proving my point, I am enclosing various pictures which highlights the damages and how it wasn’t properly fixed.

               I kindly request you for sending someone to collect it and arrange for a refund.

               Regards,

               Ghida Khayat
               65770465

               2343716:1125156