Subject: Refund Approval -6311619675
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 10 Jun 2021 02:36:16 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : May 26, 2021 
Order ID: ​6311619675 
Tracking ID : ​Z4300127 
Total Price : ​SAR 1,194 
Concept : ​MAX 

Issue Description : The Customer placed the order on May 26, 2021, we had asked for the POD from the Zajil Express team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipments and also says that the image of the sig is different from the her sig and name. 

Case history : The customer reached out to us on Jun 1, 2021 and the case has further been escalated to courier partner to check if the order was delivered. As per courier the order has been delivered however, the POD shared by them, customer is denying it and is saying the POD is incorrect. 

Customer's history : The customer is with us since 6/27/19 and this is her 16th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb