Subject: Re: call back // 8266204490
From: Karen Lobo <[email-masked]>
To: Suhana Valappil <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: Elharith Elsiddig <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Namrita Kanjani <[email-masked]>, Taskin Shaikh <[email-masked]>, Ron Thomas <[email-masked]>
Date: Thu, 10 Jun 2021 06:17:39 +0000

Dear Homecentre Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 202-WE38-NXBP-48S8-T|Start Date: 10.06.2021 00:00:00|End Date: 10.09.2021 23:59:00

Type: Serial Voucher|Concept: HOMECENTRE|Territory: KUW|Checkout Site: N/A

Value: 3 KWD|Minimum Threshold Value: 4 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Best Regards,
Karen Tracy Lobo
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Suhana Valappil <[email-masked]>
Date: Thursday, 10 June 2021 at 9:26 AM
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Raveen Sethupathy <[email-masked]>, Karen Lobo <[email-masked]>
Cc: Elharith Elsiddig <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Subject: Re: call back // 8266204490

@Karen Lobo<mailto:[email-masked]>

Thanks
Suhana

From: Faraz Lohani <[email-masked]>
Date: Wednesday, 9 June 2021 at 5:33 PM
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Suhana Valappil <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: Elharith Elsiddig <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Subject: RE: call back // 8266204490

Hi team,

The customer has been contacted and issue acknowledged. We will be providing the customer a voucher s per the details mentioned below for her inconvenience caused.

HI @Suhana Valappil<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>,

Please issue a voucher for the order number mentioned above as per below details :

Amount : 3 KWD
Threshold : 4 KWD
Validity : 3 months
Concept : Home Centre

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Once the voucher is issued please forward the details of the same to the customer as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, June 9, 2021 2:18 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: call back // 8266204490
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 2:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back // 8266204490

External email sender, please take precaution.
Hi Team,

Kindly assist to arrange callback for the customer on the below case. Customer has tried to place order 2 times and both times the orders were partially cancelled. Customer is showing dissatisfaction due to the same reason, customer has already been made aware of the Nil Pick, customer is however, coming back again and again and asking for someone to call.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 2:13:11 PM
Subject: call back // 8266204490

Hi team

Customer ID : [email-masked]<mailto:[email-masked]>
Order number : 8266204490 HC kuwait
Customer want to arrange call back on : 97886161

Please check and do the needful.

Regards,
Elharith

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