Subject: Fatal Cases 24th May - 6th June 2021 (Feedback for Improvement)
From: Shakeeb Arsalan <[email-masked]>
To: Sayed Humera <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Jun 2021 05:30:59 -0700 (MST)

Hi Huma, 

PFB fatal mistakes we come across while doing the Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 	

Remarks 

Email 	Humera 	2641819 	9663087575 	30-May-21 	1-Jun-21 	0% 	Fatal 	The customer contacted us to update the order status, However Closed the case instead of escalating 
Email 	Humera 	2660921 	8265236070 	02- Jun- 21 
	05-Jun-21 
	0 	Fatal 	There was no need to ask for the order NO and could have informed the customer about the time frame 

* You have scored in the week between 24th - 30th of May 83 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

Regards 
shakeeb