Subject: Fatal Cases 24th May - 6th June 2021 (Feedback for Improvement)
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Jun 2021 04:31:31 -0700 (MST)

Hi Ala, 

PFB fatal mistakes we come across while doing the Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 	Remarks 
Email 	Hamood 	2617591 	9662832361 	24-May-21 	26-May-21 	0% 	Fatal 	the customer contacted us in Arabic however the reply was in English 
Email 	Hamood 	2670947 	6305488960 	4-Jun-21 	7-Jun-21 	0% 	Fatal 	Should have escalated the case to aramex to check on the return as we can see as per the tracking they picked the items on 23rd may 

* You have scored in the week between 24th - 30th of May 79 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark 

Regards 
Shakeeb