Subject: RE: Bank Transfer // Refund approval // 6294052829
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 9 Jun 2021 10:12:07 +0000

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>

Kindly approve to remove my credit points and refund the customer through his bank account.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 9, 2021 12:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Bank Transfer // Refund approval // 6294052829

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 6:13:45 PM
Subject: Bank Transfer // Refund approval // 6294052829

Hi Team

Problem Statement : Bank Transfer // Refund approval.

Order Date :Apr 8, 2021
Order ID: 6294052829
Tracking ID : 46423241244
Total Price : 172.4667

Issue Description :The Customer placed the order on Apr 8, 2021, The customer says that he does not want the refund as My Credit and wants it as cash to his bank account. Customer has been pushed back multiple times that amount can not be transferred but they insist to receive in bank account.

Please look into this and assist.

Regards,
Ebrahim Hageb

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