Subject: Fatal Cases 24th May - 30th May 2021 (Feedback )
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 9 Jun 2021 02:51:44 -0700 (MST)

Hi Asharif, 

PFB fatal mistakes we come across while doing the chat Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Alsharif 	2663010 	8265706733 	44350 	44354 	0 	Fatal 

Reason for Fatal & What should have been done: 

2663010: Here 2 items were cancelled from the customer's order, and he was asking you to share the final price after cancellation, However you shared the price before the cancellation and u deducted the voucher the customer had used. 
In such cases we can simply share Invoice with the customer once the order is shipped. 

Your score for the last week was 88% I need you to focus on the replies and make sure you always send 100% accurate replies, also make sure you fill the properties properly. 

Regards 
Shakeeb