Subject: RE: Arrange call back
From: Ashish Karini <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Manish Kumar <[email-masked]>, Vaibhav Ohri <[email-masked]>
Date: Mon, 7 Jun 2021 15:32:08 +0000

Hi Faraz

I had a detailed discussion with driver to understand the exact issue and below is the case.

  *   The driver had his personal Oven in the car for repairing purpose which he took out and kept on ground to take out the customer shipment and after delivering he was supposed to keep the oven in his van but he forgot to keep it inside his van.
  *   The driver was also trying to remember where he lost his oven till today and when we asked about this incident he remembered the mater and explained us.
  *   We have arranged a call back to the customer and driver himself spoken and apologized to the customer and now customer understood the issue.
Request you to have a word with customer and reconfirm this.

Regards

Ashish Kumar Karini
Mob - 971 525585024 , Dir – 971 45174474
Website : www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cashish.karini%40landmarkgroup.com%7C1d81f012baea4573eba408d87fc46388%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399828741475071%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rDrpw8qIjxqZGcrrhGFysFFQKXA7CeYpF0LwH%2BACOmU%3D&reserved=0>

From: Faraz Lohani <[email-masked]>
Sent: Monday, June 7, 2021 6:48 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Arrange call back

Hi @Ashish Karini<mailto:[email-masked]>,

Please investigate the matter as stated by the customer below :

I would like an immediate call tomorrow regarding a delivery that happened today at my house. Your driver came to my house, dropped off a package- did not call me nor ring my doorbell (order number above and address in Meadows 9), and then proceeded to dump trash in front of my house- specifically a toaster oven that is rusted and broken.

I am appalled and have it all on video. I will be contacting my security to ensure your driver is NEVER let into my community but I want an explanation IMMEDIATELY on why this happened before I contact further authorities. It is absolutely disgusting that this could ever happen and that your driver would think it is okay to illegally dump outside my residence an electrical item of that size.

I will NEVER be ordering from your company again if this is what is happening as I have no idea the intention or purpose of this being dumped and have thrown this away in the garbage.

I would like to be called on my personal number 055-4404700 immediately before I take this to the police for further investigation and reporting.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 7, 2021 5:45 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ABDALLAH AHEMAD <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Arrange call back
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 4:35 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ABDALLAH AHEMAD <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arrange call back

External email sender, please take precaution.
Hi Team,

Kindly assist to arrange call back on the below case as per customer's request.

Regards,
Apoorv

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 1:20:43 AM
Subject: Arrange call back

Hi Team,

Arrange call back
Order no # 9659946390
Contact no #  0554404700
Ticket no # 2555853

Regards,
Abdallah,

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