Subject: Re: Online wrong description: Customer complain
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Jun 2021 05:56:00 -0700 (MST)

Hi Akshay, 

Voucher shared with customer. PFA for the same. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, June 7, 2021 4:52:14 PM 
Subject: FW: Online wrong description: Customer complain 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Share the voucher for the order 9666546392 with the customer. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Karen Lobo <[email-masked]> 
Sent: Monday, June 7, 2021 3:14 PM 
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Prakash Iyangar <[email-masked]>; Vishu Jain <[email-masked]>; Max Mall Of Emirates <[email-masked]>; Click & Collect <[email-masked]>; Escalations Dxbteam <[email-masked]>; Namrita Kanjani <[email-masked]> 
Cc: Mayur Hotwani <[email-masked]>; Muhammad Husnain <[email-masked]>; Raveen Sethupathy <[email-masked]>; Taskin Shaikh <[email-masked]>; Ron Thomas <[email-masked]> 
Subject: Re: Online wrong description: Customer complain 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 158-W3CY-HWZS-B376-C|Start Date: 07.06.2021 00:00:00|End Date: 07.09.2021 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A 

Value: 50 AED|Minimum Threshold Value: 51 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Best Regards, 

Karen Tracy Lobo 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 7 June 2021 at 12:45 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, Vishu Jain < [ mailto:[email-masked] | [email-masked] ] >, Max Mall Of Emirates < [ mailto:[email-masked] | [email-masked] ] >, Click & Collect < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >, Muhammad Husnain < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online wrong description: Customer complain 

Looping [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Karen Lobo ] , 

Issue a voucher for the order 9666546392 as per the approval below. 

Voucher Value – AED 50 

Threshold – AED 51 

Validity – 3 Months 

Concept - Max 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 9:09 AM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Vishu Jain < [ mailto:[email-masked] | [email-masked] ] >; Max Mall Of Emirates < [ mailto:[email-masked] | [email-masked] ] >; Click & Collect < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Husnain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online wrong description: Customer complain 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 8:58 AM 
To: Vishu Jain < [ mailto:[email-masked] | [email-masked] ] >; Max Mall Of Emirates < [ mailto:[email-masked] | [email-masked] ] >; Click & Collect < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Husnain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online wrong description: Customer complain 

[ mailto:[email-masked] | @Escalations Dxbteam ] [ mailto:[email-masked] | 
@Jessie Caparas ] Please issue an AED 50 goodwill voucher to customers as a result of poor bad experience. 

Thanks 

Prakash 

From: Vishu Jain < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 8:42 AM 
To: Max Mall Of Emirates < [ mailto:[email-masked] | [email-masked] ] >; Click & Collect < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Husnain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online wrong description: Customer complain 

++Prakash 

From: Max Mall Of Emirates < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 12:03 AM 
To: Click & Collect < [ mailto:[email-masked] | [email-masked] ] >; Vishu Jain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Husnain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Online wrong description: Customer complain 

Dear Team, 

This is to bring your notice that one of kid's product online is giving wrong communication and has complain by one of online customer please see the attached details and do needful. 

As per Customer online its written pack of 2 t-shirt so customer expecting 2 pcs t-shirt at aed 15 , Item barcode = 162929666. 

Customer details 

Name = Tehmeena Afzal 

Mobile = 050-7959652 

Order Number = 9666546392 

Thanks & Regards 

Umesh 

Landmark Retail Investment Co. LLC 

Mall Of Emirates 

Dubai - UAE 

+971562168078 
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